Ingrid Wilkins
Brisbane
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Support Worker
self employer
Brisbane
12.2023 - Current
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Organised leisure activities for clients in the community.
- Supported clients with mobility needs, including the use of wheelchairs and transfers.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Maintained detailed and confidential client records in compliance with privacy regulations.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
- Assisted in the development of social skills through group activities and one-on-one interactions.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
- Led family therapy sessions between children and siblings to remediate conflict and build healthy relationships.
- Coordinated with external agencies to access additional services and resources for clients.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Senior Commercial Assessor
Delgado Clinic
Surco
10.2018 - 01.2020
- Maintained accurate and current electronic database of completed appraisal work.
- Created reports summarizing assessment results for review by stakeholders.
- Developed training materials for staff members related to assessing clients' needs and abilities.
- Assisted in the development of new assessment tools or techniques for use by staff members in conducting evaluations.
- Wrote and submitted appraisal reports for jewelry, art, antiques, collectibles and equipment.
- Coached junior assessors on proper implementation of standardized testing protocols.
- Promoted a culture of continuous improvement within the team through sharing knowledge about emerging trends in assessment practices.
- Analyzed data collected from assessments and developed individualized service plans based on client needs.
- Maintained up-to-date knowledge of local market information.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Assistant Manager
Mercasesor
San Isidro
01.2014 - 05.2018
- Analyzed business performance data and forecasted business results for upper management.
- Created and managed budgets for travel, training, and team-building activities.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Recruited and trained new employees to meet job requirements.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Proposed or approved modifications to project plans.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures to uphold company standards.
- Resolved conflicts between team members in an effective manner.
Education
Bachelor of Business Administration - Business Administration
University of San Martin De Porres
Lima, Peru02-2007
Skills
- Client support
- Incident reporting
- Behavior monitoring
- Team collaboration
- Effective communication
- Conflict resolution
- Client engagement
- Social skills development
- Resource coordination
- Community integration
- Confidentiality and privacy
- Presentation design
- Active listening
- Clean driving record
- Empathy and patience
- Documentation and reporting
- Client assessment
- Attention to detail
- Troubleshooting
- Community outreach expert
- Professionalism
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- At the moment I am studying online the real estate career which ends in October
Affiliations
- I like to read and stay informed about the new challenges in the real estate industry and also in the insurance industry.
Timeline
Support Worker
self employer
12.2023 - Current
Senior Commercial Assessor
Delgado Clinic
10.2018 - 01.2020
Assistant Manager
Mercasesor
01.2014 - 05.2018
Bachelor of Business Administration - Business Administration
University of San Martin De Porres
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