Ingrid Tatiana Olaya Ramirez

• Assist main dentist with a wide range of procedures, including surgical extractions and implants.
• Manage the front desk, greet patients, answer calls, and respond to email inquiries.
• Schedule patient appointments, manage cancellations, and ensure efficient daily operations.
• Process patient payments and manage insurance claims and billing inquiries.
• Maintain accurate and up-to-date patient records.
• Order and manage inventory of clinical supplies and maintaining adequate stock levels.
• Prepare and send detailed invoices to the public dental hospital for services rendered to OHFFSS patients. Ensure all necessary documentation, treatment records, and patient details are accurately included for reimbursement purposes.

• Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
• Maintained accurate medical and dental records by documenting important patient data in Dental 4 Windows.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.

• Provide chair-side assistance to dentists during procedures, ensuring high standards of infection control, patient comfort, and treatment efficiency.
• Prepare patients for treatment, assist in their care, and offer reassurance where necessary. Provide post-operative instructions and ensure follow-up care when required.
• Supervise and mentor junior dental nurses, conducting training sessions, and providing guidance in all clinical and administrative tasks.
• Take and develop dental X-rays as required, following proper protocols for radiography safety.
• Ensure all instruments and equipment are sterilized according to practice protocols, and that the clinical environment is maintained to the highest standards.
• Work closely with reception and administrative staff to ensure smooth practice operations and a seamless patient experience.

• Leadership & Clinical support:

- Lead and manage the dental nursing team, ensuring the highest standards of care in the clinical environment.

- Assist dentists during dental treatments by preparing instruments, equipment, and materials needed for each procedure, ensuring infection control protocols are followed.

- Supervise and support junior dental nurses, providing training and guidance for their professional development.

- Manage stock control, ordering dental materials and maintaining proper storage and sterilization of instruments.

• Reception, Administrative and Patient Coordination:

- Welcome and greet patients in a friendly, professional manner, ensuring they feel comfortable upon arrival.

- Schedule and confirm appointments, managing the practice’s diary efficiently, answer phone calls, respond to patient inquiries, and handle email communication.

- Process payments, handle insurance claims, and issue invoices for treatments.

- Send reminders via phone or email for upcoming appointments, treatment plans, and post-treatment follow-ups.