Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Education Qualifications
References
Timeline
Generic

Ingrit Macpherson

Gordon,Vic

Summary

Highly motivated administrative professional with years of experience in providing high level administration expertise and support. Enthusiastic and driven, with exceptional interpersonal and organizational skills, and a proven history of managing multiple tasks simultaneously while supporting daily office operations. Valued for positive attitude, professionalism, attention to details and resourcefulness. Seeking to be challenged in a fast paced and dynamic environment, with ambitions to provide exceptional administrate support in an organisation. Self-motivated Administration Officer brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administration Officer

GenU Training
09.2021 - Current
  • Liaising with Training Co- Ordinator’s and Management
  • Input of qualification and foundation skills course data using VETtrak
  • Entry of student enrolments, processing student results, and preparation of Certification documentation
  • Carrying out second checks on students’ files and VETtrak data entry
  • Confirmation of course bookings
  • Creating course profiles within the learning management system and providing support to learners when accessing the LMS
  • General office duties
  • Answering telephone calls and directing to appropriate staff
  • High level customer focus when interacting with internal and external stakeholders
  • Filing and correspondence
  • Mail outs
  • File and records management
  • Internal and external invoices
  • I have developed and maintain an effective working relationship with genU training and other genU branches and external organisations as required, I participate in internal projects as required, comply with all genU training policies, procedures and work instructions
  • My display of personal integrity and professionalism is of high standards when representing genU.

Work for the Dole Administration Assistant Officer

CatholicCare Employment Victoria
06.2017 - 08.2021
  • In my previous position as Work for the Dole administrator; I work with numerous clients to link them into Activities that give them the skills to source suitable employment
  • I also coordinate the Alffie and Key Institute online training courses
  • I liaison with the Administration and Managers at Key Institute and Alffie in regarding participants in achieving educational outcomes
  • I conduct online training sessions to assist participants in their Certificate III in various online course as a part of my previous position, I also preform risk assessments for work with the dole activities and internships
  • I also undertake reception duties when required, completed Crimchecks for job active clients, that a gaining employment and student placements
  • I assist with in coming Re-engagement hot line
  • Specific duties include: Work for the Dole Placement Support
  • Work for the Dole Admin
  • Employment Staff Administration Support
  • Work for the Dole invoice management
  • Contract compliance and administration
  • Performance and outcome targets.

Reception Service Officer and Fleet Service Officer (Temp)

Department of Health and Human Services
12.2015 - 06.2017
  • Reception duties associated with front of house: answering and screening calls, gathering confidential information and entering into a data system (FERIS) announcing calls to the appropriate worker and program leader’s, assisting clients with enquiries associated with the Department of Health and Human Services
  • Collection of mail and distribution of mail to required staff
  • Reception rosters
  • Counter duties: Greeting and assisting clients with enquiries and appointments, informing staff of their client’s arrival, directing incoming calls to appropriate staff within the organisation.

Education

Diploma - Business Administration

Upskilled
Sydney, NSW

Skills

  • Microsoft Suite including: Word, Outlook, Excel, Publisher, PowerPoint
  • VETtrak – data system
  • ESSWEB – data system
  • Interanet
  • Various in-house systems learned on the job
  • Diary Management
  • 3CX phone system
  • Formatting letters
  • Database Administration
  • Calendar Management
  • Promoting a safe working environment and ensuring compliance with all OHS requirements
  • Cash Handling, Petty Cash, Invoicing
  • Problem Solving and Implementing Solutions
  • Reception duties including switchboard management
  • Receiving, sorting, and redirecting mail
  • Excellent teamwork skills
  • Excellent organisation skills
  • Self-Motivated
  • Very high attention to detail
  • Very good accuracy
  • Able multi-tasker
  • Able to meet deadlines
  • Highly-developed communication and interpersonal skills
  • An adaptable and flexible approach to daily office processes and procedures

Certification

  • Victorian Drivers Licence, 05/20/2029
  • Working with Children Check, 01/11/2025
  • NDIS Clearance, 02/09/2027

Additional Information

Willing to undertake a National Police Check

Education Qualifications

  • Mental Health First Aid Training - 2021
  • WHS training – 2021

References

Available on request

Timeline

Administration Officer

GenU Training
09.2021 - Current

Work for the Dole Administration Assistant Officer

CatholicCare Employment Victoria
06.2017 - 08.2021

Reception Service Officer and Fleet Service Officer (Temp)

Department of Health and Human Services
12.2015 - 06.2017

Diploma - Business Administration

Upskilled

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Ingrit Macpherson