Summary
Overview
Work History
Education
Skills
Timeline
Generic

Inh Mann

Melbourne

Summary

Dynamic Finance Operations Officer with a proven track record at Nib Thrive, enhancing operational efficiency and customer relations. Demonstrated strong attention to detail while updating SOPs and managing audits, ensuring compliance and accuracy. Skilled in Microsoft Office and adept at multi-tasking, driving significant improvements in information flow and customer satisfaction.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience

Work History

Finance Operations Officer

Nib Thrive
11.2024 - Current
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Increased response to unit reports and challenged management to quickly respond to and act on reports.
  • Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.

Account Officer

Maple Plan Pty Ltd
01.2022 - 11.2024
  • Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
  • Input vendor payments and updated accounts to reflect new balances.
  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.

Payment Officer

Maple Plan Pty Ltd
01.2021 - 12.2021
  • Reconciled documentation against budget requirements and ledgers.
  • Maintained team productivity by efficiently scanning, submitting and archiving records.
  • Processed [Type] payments to [Type] recipients.
  • Matched, batched and coded [Type] and [Type] invoices.
  • Complied with established procedures when approving or rejecting claims.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Researched billing errors and discrepancies to initiate corrective action.

Education

Master of Accounting & International Finance -

Deakin University
Melbourne, VIC
01-2019

Bachelor of Commerce -

Deakin University
Melbourne, VIC
02-2016

Skills

  • Operational efficiency
  • A strong eye for detail and accuracy
  • Ability to multi-task and prioritising
  • Strong recordkeeping and organisation management skills
  • Experience with Microsoft Office (PowerPoint, Word, Excel)

Timeline

Finance Operations Officer

Nib Thrive
11.2024 - Current

Account Officer

Maple Plan Pty Ltd
01.2022 - 11.2024

Payment Officer

Maple Plan Pty Ltd
01.2021 - 12.2021

Master of Accounting & International Finance -

Deakin University

Bachelor of Commerce -

Deakin University

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Inh Mann