Summary
Overview
Work History
Education
Skills
References
Timeline
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INIKA BYFORD

22 Cirrus St, Bonbeach,VIC

Summary

I am a professional and passionate individual, bringing extensive experience in customer service and sales from the retail and hospitality industry. Passionate about driving lasting customer satisfaction through exceptional; service and support, Currently looking to join a company known for its strong and positive culture. Self-motivated and eager, I aim to contribute energy, positivity, and a collaborative spirit to my future role.

Overview

6
6
years of professional experience

Work History

2IC Manager, Casual Sales Assistant

YD PTY LTD
12.2019 - Current
  • Increased sales by building strong customer relationships and providing excellent service.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Stocked merchandise, clearly labelled items, and arranged according to size or colour.
  • Performance management and workplace scheduling
  • Recruitment and training of staff


VIP Customer Service

CQ Bar
06.2022 - 02.2023
  • Enhanced guest experience by providing personalized and efficient bottle service, ensuring high satisfaction rates among a VIP customer base.
  • Managed inventory and sales of premium spirits and beverages, contributing to an increase in sales during the tenure.
  • Developed and maintained strong relationships with guests to encourage repeat business and foster a loyal customer base.
  • Coordinated with managerial roles to execute special events, ensuring seamless service and an exceptional experience for guests.
  • Handled cash transactions and financial reconciliations with accuracy and integrity.
  • Trained new staff on service protocols and customer engagement techniques, improving team performance and service quality.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.

Customer Care Consultant

McMillan Shakespeare – Maxxia Novated Leasing
09.2021 - 11.2022
  • Answer inbound calls and emails in a timely and friendly manner
  • Resolved complex customer issues, ensuring a positive and efficient experience.
  • Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
  • Maintained detailed records of client interactions, ensuring seamless continuity across subsequent communications.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Identify and solve any issues customers might be struggling with
  • Manage and update customers databases
  • Completing budget deductions in accordance to customer's needs
  • Processing reimbursement and direct claims for running costs and maintenance of vehicles.

Retail Assistant

COLES
09.2018 - 10.2019
  • Enhanced customer satisfaction by providing efficient and accurate checkout services.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.

Waitress

GENERAL PUBLIC
01.2018 - 09.2018
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.

Education

Bachelor of Media And Communications - Marketing

La Trobe University
Melbourne, VIC
07.2026

High School Graduate -

Cornish College
Bangholme, VIC
11.2019

Skills

  • Fashion
  • Writing
  • Design
  • Decision Making
  • Time Management
  • Customer Relations
  • Leadership
  • Problem Solving
  • Customer Needs Assessment
  • Complaint Management
  • Conflict Resolution
  • Trend Awareness
  • Written Communication
  • Visual Merchandising
  • Data Analytics
  • Staff Training and Development
  • Budget Planning and Control
  • Microsoft Excel
  • Customer Service
  • Software Skills
  • Communication
  • Sales Reports

References

Available upon request 

Timeline

VIP Customer Service

CQ Bar
06.2022 - 02.2023

Customer Care Consultant

McMillan Shakespeare – Maxxia Novated Leasing
09.2021 - 11.2022

2IC Manager, Casual Sales Assistant

YD PTY LTD
12.2019 - Current

Retail Assistant

COLES
09.2018 - 10.2019

Waitress

GENERAL PUBLIC
01.2018 - 09.2018

Bachelor of Media And Communications - Marketing

La Trobe University

High School Graduate -

Cornish College

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INIKA BYFORD