Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Inoj Fernando

Pakenham,VIC

Summary

Customer-focused IT Support Administrator with 4+ years’ experience providing Level 2/3 technical support, system administration, and cloud-based solutions in enterprise and education-related environments. Skilled in Azure, Microsoft 365, Intune, and SaaS administration with a proven track record in process automation, continuous improvement, and stakeholder engagement. Demonstrated ability to manage incidents, service requests, and change processes in alignment with ITIL frameworks. Experienced in preparing for Azure/Linux migration projects, scripting with PowerShell, and optimising enterprise systems for reliability, security, and efficiency.

Overview

8
8
years of professional experience

Work History

ICT Deployment Officer

St Vincent De Paul Society Victoria (Vinnies VIC)
10.2022 - Current
  • Provide Level 2/3 support for enterprise applications, Windows, Azure, and Microsoft 365 platforms.
  • Administer Active Directory, Azure AD, Intune (device management, policy configuration, and Win32 application deployment), and SaaS applications, ensuring compliance with organisational policies.
  • Configure and manage Windows Autopilot deployments integrated with Intune to streamline device provisioning and ensure adherence to the organisational SOE.
  • Manage and monitor Microsoft Defender for Endpoint security policies, alerts, and threat remediation across organisational devices to maintain compliance and security posture.
  • Perform Veeam backup administration and recovery tasks to ensure organisational data protection.
  • Manage third-party application deployment and updates using Patch My PC for improved security and software consistency.
  • Provide basic-level support for Microsoft Access databases and backend SQL Server administration, including user access and simple queries.
  • Perform light troubleshooting on Juniper network switches to assist in resolving connectivity or configuration issues.
  • Manage and maintain the SolarWinds portal for device monitoring, alerts, and performance tracking.
  • Implement automation flows using Power Automate to streamline device asset management, user onboarding, and service requests, reducing manual processing time by up to 40% and improving service delivery efficiency.
  • Lead and support SharePoint migration projects, including site restructuring, permissions management, and data transfer to enhance collaboration and accessibility.
  • Contribute to SOE management, including deployment, testing, documentation, and application packaging for Intune Win32 deployments.
  • Assist with change management activities, ensuring alignment with ITIL processes.
  • Liaise with external vendors for hardware/software procurement and issue resolution.
  • Create and maintain knowledge base articles to support self-service and improve first-contact resolution rates.
  • Participate in continuous improvement initiatives, recommending and implementing workflow optimisations.

Deployment Engineer

Ambulance Victoria (Data#3)
11.2021 - 07.2022
  • Conduct re-imaging of notebook and desktop computers using SCCM (System Center Configuration Manager), while introducing templates in Synergistics Software for IT asset tracking, reducing manual work by approximately 1 hour per day.
  • Update Active Directory user profiles and policies according to user requirements to ensure smooth access and compliance with organisational standards.
  • Test fixes prior to deployment and perform post-resolution follow-ups to confirm issues are fully resolved.
  • Respond to client support requests, including contacting clients to assess the nature of problems and providing timely solutions.
  • Travel to client locations or connect remotely to resolve technical issues efficiently.
  • Troubleshoot hardware, software, and peripheral issues, including installing, maintaining, and upgrading operating systems and applications.
  • Troubleshoot networking and connectivity issues to maintain reliable IT infrastructure.
  • Provide application support for Oracle and iChris, assisting users with queries, troubleshooting errors, and ensuring smooth operation of business-critical systems.

Stocktake Assistant

Woolworths
03.2018 - 10.2022
  • Accurately counting of stock to company specified
    guidelines, time frames and targets
  • Working cooperatively in an engaging and productive
    team environment
  • Abiding by company policies and procedures in relation
    to Occupational Health and Safety (OH&S) and Food
    Safety to ensure a safe working environment for
    customers, staff and contractors
  • Ensuring customers are served in a friendly and efficient
    manner

Education

Bachelor of Information Technology -

University of Canberra
Canberra/Melbourne
12.2017

Diploma in IT Networking -

Holmesglen Institute of TAFE
Chadstone, VIC
12.2015

Certificate IV in Networking -

Holmesglen Institute of TAFE
Chadstone, VIC
06.2015

Skills

  • Active Directory & Azure Active Directory
  • Application Support (Application Packagig, Troublshooting)
  • SaaS Administration (Microsoft 365, Power Platform, Intune)
  • ITIL-based Incident, Change & Problem Management
  • PowerShell & Automation Workflows (Power Automate)
  • Troubleshooting
  • Intune Device Management & Policy Configuration
  • Windows Server Administration & SOE Deployment
  • IOS Support
  • Stakeholder Management
  • Hardware/Software Rollouts & Asset Management

References

References can be furnished on request.

Timeline

ICT Deployment Officer

St Vincent De Paul Society Victoria (Vinnies VIC)
10.2022 - Current

Deployment Engineer

Ambulance Victoria (Data#3)
11.2021 - 07.2022

Stocktake Assistant

Woolworths
03.2018 - 10.2022

Bachelor of Information Technology -

University of Canberra

Diploma in IT Networking -

Holmesglen Institute of TAFE

Certificate IV in Networking -

Holmesglen Institute of TAFE

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