Inonge Mubita

FULL TIME POSITION

• Utilizing expert knowledge, communication skills, and empathy to deliver counseling services to Carers with the flexible application of evidence-based clinical therapies including Rogerian and CBT
• Conduct thorough assessments to identify client needs and appropriate intervention strategies.
• Managing a caseload of 4-5 individual sessions a day and 2 group sessions online and in thecommunity a week.
• Facilitating therapeutic groups using different therapies and techniques as well as lead and develop psychoeducational groups to increase awareness and understanding of mental health issues.
• Developing and influencing community relationships to deliver counselling services to specific carer groups including the LGBTI community, young carers from rural and/or remote communities as well as Aboriginal and Torres Strait Islander communities

CASUAL POSITION

• Providing evidence-based Counselling services for youths and adults presenting with a range of psychiatric disorders accessing the inpatient and outpatient therapeutic programs. Running 2-3 groups a week and having 2-3 one-on-one individual sessions a day. As well as practicing Mindfulness Walk 30min daily with patients
• Providing consultancy to other members of the multidisciplinary team and maximise the efficacy of the clinical services through the development of productive and professional relationships with referral sources
• Identification, developing, implementing and evaluation of therapeutic programs and ensuring that they are current and congruent with patient needs
• Maintained accurate documentation of patient interactions, assessments, and progress notes for effective case management in the hospital

31C (3rd in Charge) Part-Time

• Sales, upselling and Customer service
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Collaborated with team members to achieve a cohesive and efficient store environment.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Participated in ongoing training to stay updated on current products, promotions, and industry trends.
• Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
• Built rapport with repeat customers, fostering long-term loyalty to the brand.
• Executed visual merchandising strategies to attract customers and drive sales.
• Boosted store revenue through upselling and cross-selling techniques.

• Helping people do what they do best every day to improve their quality of life inside and outside of work
• Helping people discover their natural talents (abilities) and use them to overcome life challenges and better themselves
• Providing personal-centred counselling to individuals (During Sydney COVID-19 lockdowns)
• Providing pastoral care for church members who are in distress

• Working with clients from correction centers
• Offering them counselling for addictions and anger management
• Provide assistance to individuals regarding personal development and achieving goals
• Discuss the treatment plan with patients to identify faults and room for improvement
• Develop and facilitate life skills sessions and personalized programs
• Monitor, evaluate, and collect data on the client's progress and targeted skills
• Monitor the support given, work with the client and develop goals
• Development, planning, evaluation, and research the best evidence-based approaches for individuals' challenges
• Ensure accuracy in preparing written progress reports and change treatment plan when needed
• Utilize excellent communication skills to enhance client's improvement and motivate them to reach their goals
• Making sure that the client is engaging in sessions

Denmark, Copenhegen

• Taking care of two boys aged 8 and 8
• Prepared meals, snacks, and refreshments for the children
• Organised games and other fun activities for the children
• Engaged in general house chores
• Helped children to feel comfortable and supported them when they are sick or upset
• Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
• Developed creative activities to encourage physical, social and emotional growth.
• Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
• Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
• Developed bilingual abilities in Danish through immersive conversation and activities.

• Data entry and secretarial duties
• Resolved all client queries (walk in clients, on call clients and emails)
• Making sure all international and local shipments for export are manifested and signed for
• Sell insurance to clients for goods in transit
• Zambia)
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Ministry of Development and Social Service (Zambia)

• Educate people and families about medical programs offered by the government and follow-up
• Organised learning resources and the classroom environment to facilitate a positive learning experience for adults
• Educated women in communities with leadership skills and income-generating projects they can start
• Helped aged and disabled people with a range of daily tasks e.g
• Shopping, help with cleaning, mobility support, help plan any social events attendance, organizing transportation to any doctor's appointments and just socialize with them
• Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.

• Improved customer retention by fostering strong relationships and delivering tailored solutions.
• Enhanced revenue streams by identifying new market opportunities and diversifying offerings.
• Created marketing strategies to drive brand awareness and attract new customers.
• Working with manufactures and retail partners