Inonge Nkhoma
Lusaka
Summary
Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Overview
13
13
years of professional experience
Work History
RETAIL MANAGER
ZED MOBILE TELE COMMUNICATIONS COMPANY
01.2021 - Current
- Undertaking Recruitment processes -carrying out all related tasks, including interviewing and carrying out background checks
- Developing and managing teams including facilitating training,appraisals and discplinary related actions
- Managing Store budgets and costs control for 8 retail stores
- Managing Human Resource data bases of employees
- Creating Roasters to cover annual leave for Team leaders and Managers
- Inventory control
- Market Research
- Driving sales and meeting KPI's a revenue growth through effective merchandising, marketing promotions, and customer engagement
- Process and check the payroll
- Handle unemployment claims and termination processes
- Develop and update job descriptions for various roles
- Analyze sales data to identify trends, opportunities, and challenges
- Oversee daily store operations, including opening and closing procedures, inventory management, and maintenance
- Ensure compliance with company policies, procedures, and safety standards
- Strong leadership and people management skills, with the ability to motivate and guide teams to success.
- Excellent communication, problem-solving, and customer service abilities.
- Strong financial acumen, with experience managing budgets and controlling costs.
- Ability to thrive in a fast-paced retail environment and adapt to changing customer needs.
- Passion for developing teams and .
- Dealing with customer complaints and queries whilst ensuring excellent customer satisfaction
- Foster a positive customer experience through excellent service, resolving customer complaints, and ensuring customer satisfaction
- Implement customer feedback and suggestions to improve store operations and services
- Inventory Management and Control
- Manage inventory levels, including stock receipts, storage, and replenishment
- Implement inventory control measures to minimize stock losses, damages, and discrepancies
- Team Management and Development
- Lead, motivate, and develop a high-performing sales team, including recruitment, training, and performance management
- Foster a positive and inclusive store culture, promoting employee engagement and retention
- Visual Merchandising and Store Display
- Create visually appealing store displays, window displays, and merchandising layouts to drive sales and customer engagement
- Ensure brand standards and guidelines are maintained in-store
- Loss Prevention and Security
- Implement loss prevention strategies to minimize stock losses, theft, and fraud
- Ensure store security measures are in place, including CCTV, alarms, and secure storage
EXECUTIVE ASSISTANT TO THE COUNTRY DIRECTOR
SMOLLAN INTERNATIONAL GROUP OF COMPANIES
01.2017 - 06.2021
- Devising and maintaining office systems, including data management and filing
- Arranging travel, visas, accommodation and, occasionally, travelling with the Director to take notes or dictation at meetings or to provide general assistance during presentations;
- Screening phone calls, inquiries and requests, and handling them when appropriate;
- Meeting and greeting visitors at all levels of seniority;
- Organizing and maintaining diaries and making appointments;
- Dealing with incoming email, faxes and post, often corresponding on behalf of the Director;
- Taking dictation and minutes;
- Carrying out background research and presenting findings;
- Accountability of petty cash and making sure all office supplies are available and sufficient;
- Organizing and attending meetings and ensuring the Director is well prepared for meetings;
- Liaising with cooperate clients
RETAIL MANAGER
NISHATI CLEARING AND FORWARDING
01.2014 - 10.2016
- Devising and maintaining office systems, including data management and filing
- Arranging travel, visas, accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;
- Screening phone calls, inquiries and requests, and handling them when appropriate;
- Meeting and greeting visitors at all levels of seniority;
- Organizing and maintaining diaries and making appointments;
- Making sure all drivers are in correct work gear
- Ensuring all log books match with vehicle information
- Ensuring all the trucks and vehicles are up to date with road tax and fitness
- Ensuring all drivers are in good health mentally and physically
- Taking dictation and minutes;
- Producing documents, briefing papers, reports and presentations;
- Organizing and attending meetings and ensuring the manager is well prepared for meetings;
- Liaising with clients, suppliers and other staff
PERSONAL ASSISTANT TO THE CHIEF EXECUTIVE OFFICER
MONGU JOINERY
12.2011 - 11.2013
- Managing the day to day calendar
- Undertaking all Secretarial duties
- Ensuring that all office equipment is updated and running smoothly
- Receiving payments and making bank deposits
- Attending to clients and advice on travel destinations, office queries and inquiries in consultations with the Directors
- Hosting clients visiting the country for the first time
- Making payments of all office bills and reimbursements
- Making travel bookings for clients
- Ensuring all senior executive needs are well catered for
Education
DIPLOMA IN CLINICAL COUNSELLING - MENTAL HEALTH
CHAINAMA COLLEGE OF HEALTH SCIENCES
01.2020
INT’L DIPLOMA IN COMPUTER ENGINEERING -
FORESIGHT LEARNING SOLUTIONS
06.2018
DIPLOMA IN BUSINESS ADMINISTRATION -
GREENWICH INSTITUTE OF TECHNOLOGY (SA)
03.2015
CERTIFICATE IN PUBLIC RELATIONS -
GREENWICH INSTITUTE OF TECHNOLOGY
12.2012
SCHOOL CERTIFICATE GRADE 12 -
SARAFINA INTERNATIONAL SCHOOL
01.2006
SCHOOL CERTIFICATE GRADE 7 -
ST MARY’S SECONDARY SCHOOL
01.2003
Skills
- Developing and managing teams
- Analytical and critical thinking skills
- Excellent communication and problem-solving skills
- Ability to drive sales and meet KPI's
- Excellent Customer service skills
- Managing Store budgets and costs control
- Inventory control
- Complaint resolution skills
- Excellent Visual merchandising skills
- Excellent communication, problem-solving, and customer service abilities
Contactnumbers
- 096 1 870 454
- 077 1773114
Personal Information
- Gender: FEMALE
- Nationality: ZAMBIAN
Hobbies and Interests
- Reading Journals
- Travelling
- Watching/listening to Documentaries on lifestyle, climate change, Mental Health and Evolution
Nrc
170678\10\1
Timeline
RETAIL MANAGER
ZED MOBILE TELE COMMUNICATIONS COMPANY
01.2021 - Current
EXECUTIVE ASSISTANT TO THE COUNTRY DIRECTOR
SMOLLAN INTERNATIONAL GROUP OF COMPANIES
01.2017 - 06.2021
RETAIL MANAGER
NISHATI CLEARING AND FORWARDING
01.2014 - 10.2016
PERSONAL ASSISTANT TO THE CHIEF EXECUTIVE OFFICER
MONGU JOINERY
12.2011 - 11.2013
INT’L DIPLOMA IN COMPUTER ENGINEERING -
FORESIGHT LEARNING SOLUTIONS
DIPLOMA IN BUSINESS ADMINISTRATION -
GREENWICH INSTITUTE OF TECHNOLOGY (SA)
CERTIFICATE IN PUBLIC RELATIONS -
GREENWICH INSTITUTE OF TECHNOLOGY
SCHOOL CERTIFICATE GRADE 12 -
SARAFINA INTERNATIONAL SCHOOL
SCHOOL CERTIFICATE GRADE 7 -
ST MARY’S SECONDARY SCHOOL
DIPLOMA IN CLINICAL COUNSELLING - MENTAL HEALTH
CHAINAMA COLLEGE OF HEALTH SCIENCES
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