Inês Queiroz Abreu
Surfers Paradise,QLD
Summary
Deputy manager for the past year and a half in a busy Irish pub. In my search for employment, I am looking for the opportunity to gain valuable life skills whilst strengthening the ones I have already acquired. I have been described as charismatic, extroverted, and a great communicator. I would classify myself as a trustworthy individual who is always up for a challenge and will always do the work to the highest possible standard.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Deputy Manager
Hegarty's Irish Pub
08.2023 - 01.2025
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on draft pouring techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Assisted wait staff with timely food delivery and guest requests.
- Addressed customer complaints and inquiries to verify satisfaction.
- Provided attentive service and proactively assessed guest needs.
Bartender
Walkabout and Felsons
03.2022 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions when crafting cocktails or recommending beverages.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Intern Teacher's Assistant
International School of Bremen
11.2018 - 12.2018
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Education
Bachelor of Arts - International Relations
University of York
York, United Kingdom08-2021
International Baccaulaureate -
International School of Bremen
Bremen, Germany06-2018
Skills
- Customer service
- Team player attitude
- Strong multitasking
- Highly reliable
- Conflict resolution expertise
- Performance improvements
- Upselling strategies
- Staff training and development
- Money handling
Certification
- RSA Queensland
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
German
Professional Working
Interests
- Playing Sports
- Scuba Diving
- Travelling
- Spending time with friends
- Playing instruments
- Reading
Timeline
Deputy Manager
Hegarty's Irish Pub
08.2023 - 01.2025
Bartender
Walkabout and Felsons
03.2022 - 06.2023
Intern Teacher's Assistant
International School of Bremen
11.2018 - 12.2018
Bachelor of Arts - International Relations
University of York
International Baccaulaureate -
International School of Bremen
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