Hi, I’m
Inshika Kaur
Tarneit,VIC
Summary
Dynamic and detail-oriented professional with a proven track record of managing diverse priorities and delivering exceptional results. Adept at fostering collaborative relationships and adapting to fast-paced environments. Eager to contribute to a forward-thinking organization that values innovation and growth, while further developing my skills and expertise.
Overview
3
years of professional experience
Work History
St Vincent’s Aged Care Werribee
Personal Support Worker Student
08.2024 - 09.2024
Job overview
- Consistently maintained required documentation regarding client progress, incidents, or concerns for ongoing quality improvement efforts within the organization.
- Facilitated mobility for clients with physical limitations by providing assistance with transfers, ambulation, and range-of-motion exercises.
- Maintained client confidentiality at all times, respecting their right to privacy while ensuring compliance with relevant regulations and ethical standards.
- Utilized effective time management skills to ensure all clients received the necessary attention and support despite varying levels of need.
- Assisted clients in maintaining their independence by performing household tasks such as cleaning, laundry, and meal preparation.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
ABS Connections PVT. Ltd
Sales Executive
06.2023 - 05.2024
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
Concentrix
Customer Service Representative
01.2022 - 05.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
RMIT University, Melbourne, VIC
Master of Arts from Supply Chain Management And Logistics
06.2026
Albert Education And Training Melbourne,, Melbourne
from Individual Support
08.2024
Skills
- Housekeeping tasks
- Patient Care
- Reliability and punctuality
- Respect for privacy
- Patience and Empathy
- Problem-solving skills
Languages
German
Professional Working
Timeline
Personal Support Worker Student
St Vincent’s Aged Care Werribee
08.2024 - 09.2024
Sales Executive
ABS Connections PVT. Ltd
06.2023 - 05.2024
Customer Service Representative
Concentrix
01.2022 - 05.2023
RMIT University
Master of Arts from Supply Chain Management And Logistics
Albert Education And Training Melbourne,
from Individual Support
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