Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

In Teng Lam

Sydney,NSW

Summary

Dynamic senior associate with seven years of luxury brand sales experience and a proven track record of success in the retail field. Strongly maintain client relations with elegant personalized customer services. With rich experience and keen observation, I effectively facilitate collaboration between the client and the team, building positive and supportive interactions that naturally lead to remarkable achievements. Moreover, I have strong resilience attitude and diversity culture background that shape me to be gentle and open-minded

Overview

12
12
years of professional experience

Work History

Beauty Advice

Lotte Duty Free Sydney
03.2023 - Current
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Understand the clients skin condition and lifestyle to identify key concerns
  • Study key products of competitor brands.
  • Understand skin basics and effects of environmental stress.

Sales Associate

Hermes Asia Pacific Limited
MACAO, MSAR
03.2018 - 04.2022
  • Used Craftsmanship resources and be a good listener to assist customers in locating and selecting items.
  • Developed trusting relationships with customers by making personal connections.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Received and displayed product shipments on store retail shelves upon delivery. In addition, Monthly routine for change Visual Merchandising.
  • Worked with fellow sales team members to achieve group targets by different metier and individual targets as well.

Sales Associate

Hermes Asia Pacific Limited
MACAO, MSAR
11.2014 - 03.2017
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Assessed customer needs to provide assistance and information on product features.
  • Adhered to company initiatives and achieved established goals.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Sales Associate

T-Galleria Macao
MACAO, MSAR
10.2013 - 10.2014
  • Worked with fellow sales team members to achieve group targets.
  • Well training of retail security, Merchandising, stock arrangement, Hight technology IT System of Casher Operation.
  • Answered incoming telephone calls to provide store, products and services information.
  • The unique Loyalty system training at T-Galleria which is provide the remarkable service.

Education

Bachelor of Arts - Major in Bachelor of Arts in French

The University TamKang
Taiwan
07.2013

High School Diploma -

Colégio Mateus Ricci
Macao ( MSAR )
07.2009

Skills

  • Operation Management
  • Computer system stock transfer
  • Work Ethic
  • Strategic Planning
  • Attention to Detail
  • Interpersonal Skills
  • CRM database arrangements
  • Sales Development
  • Listening Skills
  • Retail Fashion Express
  • Storyteller & Visual memory & Visual learning ability
  • Complain handing training

Languages

Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
English
Limited
French
Limited

Timeline

Beauty Advice

Lotte Duty Free Sydney
03.2023 - Current

Sales Associate

Hermes Asia Pacific Limited
03.2018 - 04.2022

Sales Associate

Hermes Asia Pacific Limited
11.2014 - 03.2017

Sales Associate

T-Galleria Macao
10.2013 - 10.2014

Bachelor of Arts - Major in Bachelor of Arts in French

The University TamKang

High School Diploma -

Colégio Mateus Ricci
In Teng Lam