In Teng Lam
Sydney,NSW
Summary
Dynamic senior associate with seven years of luxury brand sales experience and a proven track record of success in the retail field. Strongly maintain client relations with elegant personalized customer services. With rich experience and keen observation, I effectively facilitate collaboration between the client and the team, building positive and supportive interactions that naturally lead to remarkable achievements. Moreover, I have strong resilience attitude and diversity culture background that shape me to be gentle and open-minded
Overview
12
12
years of professional experience
Work History
Beauty Advice
Lotte Duty Free Sydney
03.2023 - Current
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Understand the clients skin condition and lifestyle to identify key concerns
- Study key products of competitor brands.
- Understand skin basics and effects of environmental stress.
Sales Associate
Hermes Asia Pacific Limited
MACAO, MSAR
03.2018 - 04.2022
- Used Craftsmanship resources and be a good listener to assist customers in locating and selecting items.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Received and displayed product shipments on store retail shelves upon delivery. In addition, Monthly routine for change Visual Merchandising.
- Worked with fellow sales team members to achieve group targets by different metier and individual targets as well.
Sales Associate
Hermes Asia Pacific Limited
MACAO, MSAR
11.2014 - 03.2017
- Engaged customers in friendly, professional dialogue to determine needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assessed customer needs to provide assistance and information on product features.
- Adhered to company initiatives and achieved established goals.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Sales Associate
T-Galleria Macao
MACAO, MSAR
10.2013 - 10.2014
- Worked with fellow sales team members to achieve group targets.
- Well training of retail security, Merchandising, stock arrangement, Hight technology IT System of Casher Operation.
- Answered incoming telephone calls to provide store, products and services information.
- The unique Loyalty system training at T-Galleria which is provide the remarkable service.
Education
Bachelor of Arts - Major in Bachelor of Arts in French
The University TamKang
Taiwan07.2013
High School Diploma -
Colégio Mateus Ricci
Macao ( MSAR )07.2009
Skills
- Operation Management
- Computer system stock transfer
- Work Ethic
- Strategic Planning
- Attention to Detail
- Interpersonal Skills
- CRM database arrangements
- Sales Development
- Listening Skills
- Retail Fashion Express
- Storyteller & Visual memory & Visual learning ability
- Complain handing training
Languages
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
English
Limited
French
Limited
Timeline
Beauty Advice
Lotte Duty Free Sydney
03.2023 - Current
Sales Associate
Hermes Asia Pacific Limited
03.2018 - 04.2022
Sales Associate
Hermes Asia Pacific Limited
11.2014 - 03.2017
Sales Associate
T-Galleria Macao
10.2013 - 10.2014
Bachelor of Arts - Major in Bachelor of Arts in French
The University TamKang
High School Diploma -
Colégio Mateus Ricci
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