I NYOMAN NGURAH AGUS HERDHANA
Melbourne,VIC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales & Admissions Representative
BINUS University International
11.2017 - 12.2021
- Explained admissions procedures and courses offered to potential students
- Supported students through admissions process by answering questions and assisting forms.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to 100%.
- Attracted and recruited students by communicating courses information via phone and email.
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
- Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
- Led weekly campus tours to showcase campus features.
- Scheduled daily appointments to meet with students face-to-face and discuss education plans.
- Met prospective students, offered information and represented institution by attending in-house events.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted interviews with participants to assess eligibility.
- Customer retention by recording, verifying account information and maintains customer records by updating account information
- Resolves issues (complaints) by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Reviewed sales and admission performance for Marketing division and generated key reports for weekly meetings Engaged with customers enthusiastically to drive sales
- Managed database of customers and potential leads in a customer relationship manager (CRM) program
Marketing & Loan Collection
Bank NTT
07.2015 - 09.2017
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to event marketing, sales and brand promotion.
- Make daily visit reports to each customer and business manager about what has been experienced when dealing with customers
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Processed debtor payments and updated accounts to reflect new balance.
- Listened to customers and negotiated solutions that met company and debtor needs.
- Maintained accurate records of customer accounts, payments and payment plans.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Social Media Admin - Intern
MNC Pictures
02.2013 - 05.2013
- Publish social content to support our program and campaigns related.
- Optimized social media content for maximum engagement and reach.
- Moderated social media accounts for constructive, brand-appropriate communications.
- Responded to comments, posts, and questions from various channels.
- Increased brand awareness and followers through comprehensive social media campaign management.
- Conducted daily updates to social media profiles to boost company online presence.
Education
Certificate IV - Ageing Support
Menzies Institute of Technology
Melbourne, VIC04.2024
Bachelor of Arts - Marketing Communications
Universitas Bina Nusantara
Jakarta, Indonesia11.2013
Skills
- Sales
- Microsoft Office
- Negotiation Skills
- Customer Service
- Problem Solving
- Interpersonal Skills
Certification
- Certified CPR/AED/First-Aid, National CPR Foundation
Languages
English
Professional Working
Indonesian
Native or Bilingual
Timeline
Sales & Admissions Representative
BINUS University International
11.2017 - 12.2021
Marketing & Loan Collection
Bank NTT
07.2015 - 09.2017
Social Media Admin - Intern
MNC Pictures
02.2013 - 05.2013
Certificate IV - Ageing Support
Menzies Institute of Technology
Bachelor of Arts - Marketing Communications
Universitas Bina Nusantara
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