Ioanna Alikakos
Clarinda,Australia
Summary
Ambitious and customer-focused professional with 8 years of experience delivering exceptional service in fast-paced environments of hospitality and retail. Proven ability to manage and handle customer inquiries, and recognised for strong communication, interpersonal, and empathetic problem-solving skills, resulting in the ability to build positive relationships. Excels in both independent and team settings, quickly adapting to new systems and procedures. Seeking to leverage dedication to quality work ethic in a customer service role to support business goals and ensure client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader - Hospitality
Vanilla Lounge
Oakleigh, VIC, Australia
12.2017 - 10.2024
- Addressed service issues effectively to retain customer satisfaction.
- Delivered exceptional customer service with keen attention to detail in a high-pressure, fast-paced environment.
- Identified team performance gaps and implemented targeted solutions to improve productivity and resolve challenges.
- Optimised staffing schedules and reorganised roles to improve workflow, manage workloads, and ensure adequate coverage during peak times.
- Coordinated staff break schedules and maintained seamless operations by monitoring task delegation and time management.
- Trained and onboarded new team members, creating structured procedures and workflows to enhance efficiency and ensure consistency in performance.
- Analysed consumer patterns for accurate staffing forecasts and efficient resource allocation.
- Oversaw end-of-day financial reconciliation, ensuring the accuracy of cash flow and maintaining precise financial records.
- Acted as a liaison to guarantee accurate task execution through collaborative efforts.
- Supported management by closing operations independently, demonstrating trustworthiness and reliability.
- Contributed to revenue growth by upselling menu items and consistently exceeding expectations.
Retail Sales Assistant
Platypus
Moorabbin, VIC, Australia
03.2022 - 06.2022
- Created and organised promotional displays and signage to drive sales and improve customer engagement.
- Located and retrieved merchandise efficiently to meet customer needs and ensure a seamless shopping experience.
- Provided detailed product information, assisting customers in making informed purchasing decisions and offering alternatives for unavailable items.
- Maintained a clean and organised environment by restocking inventory, arranging displays, and managing visual merchandising standards.
- Utilized point-of-sale (POS) systems to process transactions accurately, ensuring a smooth checkout process.
- Collaborated with team members to address customer inquiries and resolve issues promptly, ensuring high levels of customer satisfaction.
Cleaner & Dishwasher
Vanilla Lounge
Oakleigh, VIC, Australia
07.2021 - 12.2021
- Performed daily cleaning and sanitation duties in assigned areas, such as a bakehouse for a high-volume patisserie, including scrubbing floors, mopping, washing trays, and sweeping
- Efficiently loaded and unloaded dishwashers, also cleaning by hand extra-large pots, trays, large sinks of bakehouse/kitchen, and other items used often by kitchen staff
- Restocked supplies, such as paper towels, toilet paper, and soap, throughout assigned locations of a restaurant
- Utilised knowledge of cleaning products and safely handled cleaning chemicals to comply with guidelines and procedures
- Emptied trash and transported waste to collection areas
- Demonstrated excellent time management skills by efficiently completing all tasks within specified deadlines
- Cleaned windows, mirrors, and glass surfaces to remove residue
Waitress
Jalisco Mexican
Windsor, VIC, Australia
11.2016 - 12.2017
- Applied comprehensive knowledge of Mexican beers and margaritas to increase daily beverage sales
- Shared knowledge of menu items and flavors, enabling customers to make decisions based on taste and interest
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
Seasonal Retail Assistant
Ishka
Chadstone, VIC, Australia
10.2014 - 02.2015
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Greeted customers and ascertained what each customer wanted and needed
- Gained knowledge quickly on the difference between various products available in store ensuring thorough explanation to customers to promote sales
Education
Fitness/Personal Training
Australian Fitness Academy
01.2025
High School Diploma -
Heatherton Christian College
01.2014
Skills
- Conflict resolution / Problem solving
- Face to face customer service
- Section waiting
- Fashion retail
- Relationship building
- Attention to detail
- Effective communication
- POS
- Adaptability
- Empathy
- Team leading & Collaboration
- Staff training
- Merchandising
- Meeting sales targets
- Fast paced energy
Certification
Responsible Service of Alcohol
Timeline
Retail Sales Assistant
Platypus
03.2022 - 06.2022
Cleaner & Dishwasher
Vanilla Lounge
07.2021 - 12.2021
Team Leader - Hospitality
Vanilla Lounge
12.2017 - 10.2024
Waitress
Jalisco Mexican
11.2016 - 12.2017
Seasonal Retail Assistant
Ishka
10.2014 - 02.2015
Fitness/Personal Training
Australian Fitness Academy
High School Diploma -
Heatherton Christian College