Ioanna Alikakos
Melbourne,VIC
Summary
Versatile and adaptable talent with over 8 years of experience delivering exceptional customer service across multiple industries, including hospitality, fitness, and retail. Results-driven, creative, passionate, and engaging.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fitness Instructor
UBX
Richmond, VIC
05.2025 - Current
- Demonstrated proper form and technique for various exercises and stretches.
- Promoted and sold gym membership packages by providing tours of the facility, or answering questions about available services.
- Performed administrative duties such as scheduling appointments and processing payments.
- Educated clients on proper exercise techniques; explained and taught the proper use of weights, resistance bands, and other fitness equipment.
- Set up circuit stations for use by class participants.
- Recommended modifications of exercises to help participants avoid injuries.
- Specially curated, thorough explanations of power and the kinetic chain. Providing tips and tricks to understand how to improve skills.
- Received positive feedback from clients regarding the explanations I gave to help improve form, with both regular exercise and boxing.
- Instructed classes on the fundamentals of boxing, including how to throw punches with proper form and technique and progress with combos.
- Established rapport with clients by listening attentively to their concerns and responding promptly when assistance was required during workouts.
Restaurant Team Leader
Vanilla Lounge
Oakleigh, VIC
12.2017 - 09.2024
- Managed and juggled multiple responsibilities as the sole authority, including but not limited to handling complaints, overseeing kitchen docket flow, coordinating staff breaks, taking orders, and seating bookings, while consistently providing excellent customer service.
- I circulated throughout the entire restaurant nonstop at all times, accumulating knowledge of the status of every individual table.
- Identified team performance gaps and implemented targeted solutions.
- Trained and onboarded new team members, creating structured procedures and workflows to enhance efficiency, and ensure consistency in performance.
- Supported management by closing operations independently, demonstrating trustworthiness, and reliability.
- Oversaw end-of-day financial reconciliation, ensuring the accuracy of cash flow, and maintaining precise financial records.
- Contributed to revenue growth by upselling menu items, and consistently exceeding expectations.
- Processed customer orders accurately using point-of-sale system.
- Greeted and seated customers promptly, courteously, and professionally.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Stocked server areas with supplies before, during and after shifts.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stocked service areas with supplies during slow periods.
- Garnished dishes and beverages to serve visually appealing menu items.
Retail Sales Assistant
Platypus
Moorabbin DFO, VIC
03.2022 - 07.2022
- Created and organised promotional displays and signage to drive sales and improve customer engagement.
- Located and retrieved merchandise efficiently to meet customer needs and ensure a seamless shopping experience.
- Provided detailed product information, assisting customers in making informed purchasing decisions and offering alternatives for unavailable items.
- Utilised POS systems to process transactions accurately, ensuring a smooth checkout process.
- Collaborated with team members to address customer inquiries and resolve issues promptly, ensuring high levels of customer satisfaction.
Education
Certificate IV - SIS40221 - Fitness
Australian Fitness Academy
Melbourne, VICCertificate III - SIS30321 - Fitness
Australian Fitness Academy
Melbourne, VIC01-2025
Skills
- Customer service in high-paced environments
- Restaurant management
- Retail sales
- POS
- Admin and scheduling appointments
- Exercise instruction and technique
- Team leadership
- Boxing-specific coaching
- Performance improvement
- Glute-specific strength and activation
- Unique instruction methods
- Circuit training design
- Attention to detail and accuracy
- Multitasking and task prioritisation
- Emotional intelligence and empathy
- Conflict resolution and negotiation
Certification
- HLTAID009 Provide CPR
- HLTA011 Provide First Aid
- RSA
- NCC
Timeline
Fitness Instructor
UBX
05.2025 - Current
Retail Sales Assistant
Platypus
03.2022 - 07.2022
Restaurant Team Leader
Vanilla Lounge
12.2017 - 09.2024
Certificate IV - SIS40221 - Fitness
Australian Fitness Academy
Certificate III - SIS30321 - Fitness
Australian Fitness Academy
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