Ioanna Fasili
Melbourne,VIC
Summary
Dynamic Senior Team Leader in Aged Care sector with a proven track record in compliance and quality monitoring. Expert in workforce planning and training coordination, enhancing client and staff experiences. Successfully led operational improvements, reducing overtime while fostering a culture of mentorship and collaboration among over 140 team members.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Team Leader – Care Delivery (Community Services)
Fronditha Care
Mulgrave, VIC
10.2024 - 10.2025
- Supported and coordinated over 140 Team Leaders and Support Workers to deliver safe, high-quality services aligned with Aged Care Quality Standards.
- Oversaw rostering and liaised with scheduling team to arrange shadow shifts for new starters; conducted quarterly Peer Support Meetings.
- Extracted and reviewed operational reports to reduce overtime and ensure equitable allocation of Total Hours and training compliance.
- Maintained accurate records in Community Care and other systems following trainings, meetings, and compliance updates.
- Collaborated on Anchor Excellence project to review procedures; contributed to Business Continuity Planning.
- Worked with Quality and Compliance team to develop operational templates such as Staff Checklists and Shadow Shift Template.
- Partnered with People & Culture on projects related to agreed hours for PPT.
- Organized site-based trainings including Manual Handling, CPR/First Aid, and Infection Control.
Community Services Support Coordinator
Fronditha Care
08.2021 - 07.2024
- Acted as system “Champion” for Community Care Dynamics 365 and mobile app rollout projects.
- Reviewed payroll and billing reports, rectifying data inaccuracies and ensuring financial compliance.
- Coordinated staff training, compliance reviews, audits, and onboarding of new support workers.
- Escalation points for frontline staff; managed performance issues and client-related incidents.
- Led meetings with Support Workers and P&C to address complaints and improve care quality.
- Supported care planning and implemented interventions for at-risk older clients.
- Provided rostering support during peak demand periods and conducted shadow shifts for new staff.
Personal Care Worker – Community Services
Fronditha Care
Mulgrave, VIC
05.2016 - 07.2021
- Delivered high-quality personal care, emotional support, and domestic assistance to aged clients.
- Built trusted relationships with clients and families, significantly improving satisfaction ratings.
- Mentored new team members and provided support during onboarding and challenging cases.
Owner/Manager
Technografiki Printing
Kavala, Greece
10.1996 - 06.2011
- Company Overview: (Greece)
- Successfully managed daily operations, business strategy, staff, billing, and customer relationships.
- Increased profitability and brand recognition over a 15-year period.
Education
Certificate IV - Aged Care, Community Services
Intercare
01.2016
Skills
- Team Leadership & Mentoring
- Compliance & Quality Monitoring
- Workforce Planning & Support Rostering
- Payroll Validation & Reporting
- Recruitment
- Induction & Onboarding
- Training Coordination & Record Management
- Incident & Complaint Follow‑Up
- Cross‑Department Collaboration
- Process Review & Continuous Improvement
- Client & Staff Experience Enhancement
Certification
Certificate IV in Ageing Support
Accomplishments
- Staff Excellence Awards – Fronditha Care (2017 & 2020)
- Bounty of Care Excellence Award Nominee – 2022 & 2023
- Led successful onboarding of multiple new team members during rapid workforce expansion
- Supported organizational KPIs through compliance, audits, and billing accuracy
References
- Christine Phokion, Ex-Manager, Support at Home Services – Fronditha Care, 0450 071 403
- Karl Fradley, IT GM Fronditha Care, 0409 386 106
Additional Information
Current Victorian Driver’s Licence, Double COVID-19 Vaccinated, Greek, native, English, proficient
Systems And Technology
Community Care Dynamics 365, iCare, Telstra Health, MS Office Suite, SurveyMonkey, Autodesk AutoCAD (prior experience)
Timeline
Senior Team Leader – Care Delivery (Community Services)
Fronditha Care
10.2024 - 10.2025
Community Services Support Coordinator
Fronditha Care
08.2021 - 07.2024
Personal Care Worker – Community Services
Fronditha Care
05.2016 - 07.2021
Owner/Manager
Technografiki Printing
10.1996 - 06.2011
Certificate IV - Aged Care, Community Services
Intercare