IOANNA SKEMPE
Sydney,NSW
Summary
Hardworking, dependable and passionate job seeker with strong organizational skills successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Receptionist
Raglan Backpackers
2023.07 - 2023.12
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Collect payments, processed transactions and updated relevant records.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Engaged regularly in housekeeping and nightmanaging.
Front of House Employee
The Shack
2023.08 - 2024.01
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Performed opening and closing duties diligently, ensuring the café was ready for optimal operations.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
WAITRESS
Café Menagerie
2022.01 - 2022.10
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Trained new servers on restaurant policies and procedures.
WAITRESS
Restaurant ASIA Aker Brygge
2021.01 - 2021.11
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
TUTOR AT THE INSTITUTE OF SOCIOLOGY
Leibniz University of Hanover
2018.01 - 2020.01
- Served as an ongoing resource for students, providing guidance related to academic planning, study habits, test-preparation strategies, and more.
- Enhanced students' understanding of subject matter by incorporating real-world examples into lessons.
- Developed student confidence through positive reinforcement strategies.
- Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
- Motivated students with accurate feedback and positive reinforcement.
SCIENTIFIC ASSISTANT
Criminological Research Institute of Lower Saxony
2018.01 - 2019.01
- Conducting qualitative interviews in the research project "Societal Transformation", Documentation, Data entry and Database administration, Contribution in writing project report
CASHIER IN SUPERMARKET
Supermarket "Rewe"
2017.01 - 2018.03
- Customer service, Cashier, Sales settlement
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
SALESWOMAN IN RETAIL
Concept Store "Kauf Dich Glücklich"
2016.01 - 2016.08
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
BARKEEPER
Bronco's Bar
2015.01 - 2016.01
- Customer service, Sales settlement, Mixing Drinks
SALESWOMAN IN RETAIL
Clothing Store "Vero Moda"
2012.01 - 2015.01
- Customer Service, Cashier, Visual Merchandise
ASST. EVENT ORGANISATION
2011.01 - 2012.01
- Organisation of "Designachten", Fair for Handmade Goods
Education
M.A. SOCIOLOGY -
Leibniz University of Hanover
01.2023
B.A. SOCIAL SCIENCE -
Leibniz University of Hanover
01.2019
2 SEMESTER STUDY EXCHANGE -
University of Oslo
ASST. OF FASHION & DESIGN -
Anna-Siemsen School of Hanover
01.2014
Skills
- Reliability
- Eye for detail
- Perfectionism
- Team Player
- Problem-Solving
- Willingness to learn
- Good organization
- Strong communication
- Customer Service
- Time Management
- Office Administration
- Needs Assessment
- Relationship Building
Timeline
Front of House Employee
The Shack
2023.08 - 2024.01
Receptionist
Raglan Backpackers
2023.07 - 2023.12
WAITRESS
Café Menagerie
2022.01 - 2022.10
WAITRESS
Restaurant ASIA Aker Brygge
2021.01 - 2021.11
TUTOR AT THE INSTITUTE OF SOCIOLOGY
Leibniz University of Hanover
2018.01 - 2020.01
SCIENTIFIC ASSISTANT
Criminological Research Institute of Lower Saxony
2018.01 - 2019.01
CASHIER IN SUPERMARKET
Supermarket "Rewe"
2017.01 - 2018.03
SALESWOMAN IN RETAIL
Concept Store "Kauf Dich Glücklich"
2016.01 - 2016.08
BARKEEPER
Bronco's Bar
2015.01 - 2016.01
SALESWOMAN IN RETAIL
Clothing Store "Vero Moda"
2012.01 - 2015.01
ASST. EVENT ORGANISATION
2011.01 - 2012.01
M.A. SOCIOLOGY -
Leibniz University of Hanover
B.A. SOCIAL SCIENCE -
Leibniz University of Hanover
2 SEMESTER STUDY EXCHANGE -
University of Oslo
ASST. OF FASHION & DESIGN -
Anna-Siemsen School of Hanover