Summary
Overview
Work History
Education
Skills
Timeline
Generic

IOANNA SKEMPE

Sydney,NSW

Summary

Hardworking, dependable and passionate job seeker with strong organizational skills successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Receptionist

Raglan Backpackers
07.2023 - 12.2023
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Collect payments, processed transactions and updated relevant records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Engaged regularly in housekeeping and nightmanaging.

Front of House Employee

The Shack
08.2023 - 01.2024
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Performed opening and closing duties diligently, ensuring the café was ready for optimal operations.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.

WAITRESS

Café Menagerie
01.2022 - 10.2022
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Trained new servers on restaurant policies and procedures.

WAITRESS

Restaurant ASIA Aker Brygge
01.2021 - 11.2021
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.

TUTOR AT THE INSTITUTE OF SOCIOLOGY

Leibniz University of Hanover
01.2018 - 01.2020
  • Served as an ongoing resource for students, providing guidance related to academic planning, study habits, test-preparation strategies, and more.
  • Enhanced students' understanding of subject matter by incorporating real-world examples into lessons.
  • Developed student confidence through positive reinforcement strategies.
  • Maintained detailed records of student progress, using data to inform future instruction and target areas for improvement.
  • Motivated students with accurate feedback and positive reinforcement.

SCIENTIFIC ASSISTANT

Criminological Research Institute of Lower Saxony
01.2018 - 01.2019
  • Conducting qualitative interviews in the research project "Societal Transformation", Documentation, Data entry and Database administration, Contribution in writing project report

CASHIER IN SUPERMARKET

Supermarket "Rewe"
01.2017 - 03.2018
  • Customer service, Cashier, Sales settlement
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Performed cash, card and check transactions to complete customer purchases.

SALESWOMAN IN RETAIL

Concept Store "Kauf Dich Glücklich"
01.2016 - 08.2016
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

BARKEEPER

Bronco's Bar
01.2015 - 01.2016
  • Customer service, Sales settlement, Mixing Drinks

SALESWOMAN IN RETAIL

Clothing Store "Vero Moda"
01.2012 - 01.2015
  • Customer Service, Cashier, Visual Merchandise

ASST. EVENT ORGANISATION

01.2011 - 01.2012
  • Organisation of "Designachten", Fair for Handmade Goods

Education

M.A. SOCIOLOGY -

Leibniz University of Hanover
01.2023

B.A. SOCIAL SCIENCE -

Leibniz University of Hanover
01.2019

2 SEMESTER STUDY EXCHANGE -

University of Oslo

ASST. OF FASHION & DESIGN -

Anna-Siemsen School of Hanover
01.2014

Skills

  • Reliability
  • Eye for detail
  • Perfectionism
  • Team Player
  • Problem-Solving
  • Willingness to learn
  • Good organization
  • Strong communication
  • Customer Service
  • Time Management
  • Office Administration
  • Needs Assessment
  • Relationship Building

Timeline

Front of House Employee

The Shack
08.2023 - 01.2024

Receptionist

Raglan Backpackers
07.2023 - 12.2023

WAITRESS

Café Menagerie
01.2022 - 10.2022

WAITRESS

Restaurant ASIA Aker Brygge
01.2021 - 11.2021

TUTOR AT THE INSTITUTE OF SOCIOLOGY

Leibniz University of Hanover
01.2018 - 01.2020

SCIENTIFIC ASSISTANT

Criminological Research Institute of Lower Saxony
01.2018 - 01.2019

CASHIER IN SUPERMARKET

Supermarket "Rewe"
01.2017 - 03.2018

SALESWOMAN IN RETAIL

Concept Store "Kauf Dich Glücklich"
01.2016 - 08.2016

BARKEEPER

Bronco's Bar
01.2015 - 01.2016

SALESWOMAN IN RETAIL

Clothing Store "Vero Moda"
01.2012 - 01.2015

ASST. EVENT ORGANISATION

01.2011 - 01.2012

M.A. SOCIOLOGY -

Leibniz University of Hanover

B.A. SOCIAL SCIENCE -

Leibniz University of Hanover

2 SEMESTER STUDY EXCHANGE -

University of Oslo

ASST. OF FASHION & DESIGN -

Anna-Siemsen School of Hanover

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IOANNA SKEMPE