Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Iona Reeves

Grapevine ,TX

Summary

Dynamic customer service professional with a proven track record at American Airlines, excelling in problem-solving and guest satisfaction. Recognized for effectively assisting customers with flight rebooking and cancellations, while maintaining a positive attitude. Skilled in managing high-pressure situations and enhancing the overall guest experience.

Overview

5
5
years of professional experience

Work History

Guest Agent

Target
Euless
10.2022 - 03.2024

Guest satisfaction

Resolving guest issues quickly

High sales of Red Card which is a target rewards card

Guest Service Agent

HOBBY LOBBY Retail Stores
Euless
10.2022 - 06.2023

Checking guests out on registers

Problem solving

Stocking, cleaning areas

Decorating

Moving items from warehouse to main floor

One World Guest Agent

American Airlines
Dallas Tx
01.2022 - 04.2022

Customer Service call center

Assisting customer with flight cancellations and rebooking flights

Guest Service Agent

Prospect Air Services
DFW
10.2018 - 2020

Assisted customs and border officers in immigration and baggage claim

Assisted passengers with printing their immigration receipts

Interpreter

Assisting customers in baggage claim

Education

No Degree - Cross Cultural Communication

Fuller Theological Seminary
Pasadena California

Associate of Arts -

Child Care
School Of London

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving

Languages

Sinhala
Full Professional

Timeline

Guest Agent

Target
10.2022 - 03.2024

Guest Service Agent

HOBBY LOBBY Retail Stores
10.2022 - 06.2023

One World Guest Agent

American Airlines
01.2022 - 04.2022

Guest Service Agent

Prospect Air Services
10.2018 - 2020

No Degree - Cross Cultural Communication

Fuller Theological Seminary

Associate of Arts -

Child Care
Iona Reeves