
Dynamic customer service professional with a proven track record at American Airlines, excelling in problem-solving and guest satisfaction. Recognized for effectively assisting customers with flight rebooking and cancellations, while maintaining a positive attitude. Skilled in managing high-pressure situations and enhancing the overall guest experience.
Guest satisfaction
Resolving guest issues quickly
High sales of Red Card which is a target rewards card
Checking guests out on registers
Problem solving
Stocking, cleaning areas
Decorating
Moving items from warehouse to main floor
Customer Service call center
Assisting customer with flight cancellations and rebooking flights
Assisted customs and border officers in immigration and baggage claim
Assisted passengers with printing their immigration receipts
Interpreter
Assisting customers in baggage claim