Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Iowani Sili Bolai

Cranbourne West,VIC

Summary

I have different vast of experience in the workforce. I am have a can do attitude and I am willing to do any work whether in office or out in the field. With my given work experience, I am critical thinker and a team player and I am a fast learner and work with minimum supervision. I fulfill any role given to me within the time frame and go out of my way to complete the required task.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Human Resources Officer

Fijian Broadcasting Corporation
2015.07 - 2023.06
  • Established effective succession planning processes to ensure smooth leadership transitions and continued growth of future leaders.
  • Developed comprehensive recruitment strategies to attract top talent, resulting in a diverse and high-performing workforce.
  • Ensured compliance with federal, state, and local employment laws through regular audits and policy reviews.
  • Led organizational change initiatives to improve overall business performance, maintaining open communication with employees during transitions.
  • Innovated HR metrics reporting system that provided valuable insights into workforce trends which informed strategic decision making.
  • Championed employee recognition programs that increased morale and fostered a culture of appreciation within the company.
  • Assessed and revamped outdated HR policies, aligning them with current industry best practices to ensure legal compliance and operational efficiency.
  • Enhanced employee retention by implementing effective performance management programs and support systems.
  • Conducted thorough job analyses to develop accurate position descriptions and classifications, improving role clarity within the organization.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Liaised between multiple business divisions to improve communications.
  • Fostered positive work environment through comprehensive employee relations program.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Recruited top talent to maximize profitability.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Conducted check-ins with employees to assess workplace health and personnel engagement.

Customer Service Officer

Fijian Broadcasting Corporation
2015.04 - 2015.07
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided primary customer support to internal and external customers.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Customer Experience Sales Floor Associate

Best Buys Company
2013.03 - 2014.04
  • Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
  • Worked closely with management to implement store policies consistently, leading to enhanced operational efficiency.
  • Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
  • Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.
  • Proactively addressed potential safety hazards on the sales floor, contributing to a secure shopping environment for all guests.
  • Collaborated with fellow associates to maintain accurate inventory levels and efficient merchandise presentation.
  • Adapted quickly to changing store layouts and department assignments for seamless support across all areas as needed.
  • Resolved customer issues promptly and professionally, resulting in repeat business and positive feedback.
  • Assisted customers with locating desired items, providing knowledgeable guidance on product features and benefits.
  • Ensured timely processing of customer transactions at checkout, reinforcing positive brand impressions.
  • Provided valuable input during team meetings aimed at improving overall store performance and employee engagement.
  • Participated in ongoing product training sessions to stay current on industry trends and effectively address customer inquiries.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations on the sales floor.
  • Supported team members in maintaining a clean, organized, and visually appealing sales floor for optimal shopping experiences.
  • Maintained up-to-date knowledge of competitor offerings, using insights to inform tailored sales approaches with customers.
  • Boosted customer loyalty by guiding individuals through reward program enrollment processes and promotional offers.
  • Handled returns or exchanges efficiently while adhering strictly to company guidelines and procedures.
  • Exceeded personal sales targets consistently by actively engaging with customers and showcasing a genuine passion for the products offered.
  • Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Utilized customer feedback to improve services and apply best practices.
  • Processed payments and provided receipts to establish proof of transaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Regularly reviewed promotional materials to verify accuracy of product information.
  • Wrapped, boxed and weighed bakery department products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Labourer Water Industry

Fiji Water Authority
2011.01 - 2011.12
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Military Personnel

Her Majesty Armed Forces- British Army
2006.07 - 2010.12


  • Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
  • Participate in support, military operations such as combat and training operations
  • Assist in humanitarian and disaster relief.
  • Perform technical and support activities
  • Operate and maintain military equipments.
  • Equipment cleaning and maintenance.
  • Military vehicle driver, operating food delivery for training purpose.
  • Tour of duty.

Education

Bachelor of Commerce - HRM And Industrial Relation And PSM

University of The South Pacific
Suva, Fiji
03.2018

Skills

  • HR analytics
  • Diversity and Inclusion
  • Employee Relations
  • Exit Interviews
  • Work Coordination
  • Strategic Planning
  • Emergency and non-emergency response
  • Analytical Thinking
  • Friendly, Positive Attitude
  • Problem-Solving
  • Customer Service
  • Attention to Detail
  • Time Management
  • Flexible and Adaptable
  • Multitasking
  • Dependable and Responsible
  • Excellent Communication

Certification

  • [Mental Health] Mental Health Safe Space within our Work place - Lifeline Fiji [28th June 2022]
  • [Leadership] The Emerging Leaders Program- The Australian Leadership Institute- [12-13th November 2019]
  • [Labour Consultation Management]- Labour Management Consultation and Cooperations-Ministry of Employment and Industrial Relations [6th- 10th September 2019]
  • [First Aid]- Pacific First Aid and CPR- Fiji Red Cross Society [16th May 2018]
  • [Fire Warden]- Fire Warden Training- National Fire Authority Fiji [27th March 2018]
  • [Time Management]- Time Management Training- Prime Vision Fiji [ 20th-21st September 2016]
  • [OHS]- National Health and Safety in the Workplace- Ministry of Employment Productivity ad Industrial Relations [20th July 2016]
  • [First Aid]- Basic First Aid Training- Saint John Association of Fiji [22nd October 2015]

Timeline

Senior Human Resources Officer

Fijian Broadcasting Corporation
2015.07 - 2023.06

Customer Service Officer

Fijian Broadcasting Corporation
2015.04 - 2015.07

Customer Experience Sales Floor Associate

Best Buys Company
2013.03 - 2014.04

Labourer Water Industry

Fiji Water Authority
2011.01 - 2011.12

Military Personnel

Her Majesty Armed Forces- British Army
2006.07 - 2010.12

Bachelor of Commerce - HRM And Industrial Relation And PSM

University of The South Pacific
  • [Mental Health] Mental Health Safe Space within our Work place - Lifeline Fiji [28th June 2022]
  • [Leadership] The Emerging Leaders Program- The Australian Leadership Institute- [12-13th November 2019]
  • [Labour Consultation Management]- Labour Management Consultation and Cooperations-Ministry of Employment and Industrial Relations [6th- 10th September 2019]
  • [First Aid]- Pacific First Aid and CPR- Fiji Red Cross Society [16th May 2018]
  • [Fire Warden]- Fire Warden Training- National Fire Authority Fiji [27th March 2018]
  • [Time Management]- Time Management Training- Prime Vision Fiji [ 20th-21st September 2016]
  • [OHS]- National Health and Safety in the Workplace- Ministry of Employment Productivity ad Industrial Relations [20th July 2016]
  • [First Aid]- Basic First Aid Training- Saint John Association of Fiji [22nd October 2015]

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Iowani Sili Bolai