Summary
Overview
Work History
Skills
Timeline
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Ipu Toleafoa

Brisbane ,QLD

Summary

With a proven track record at Supreme Community Care, I enhanced client satisfaction and team productivity through expert daily living support and strong leadership. Skilled in health and safety awareness and fostering professional relationships, I consistently delivered high-quality care and operational excellence, mentoring teams towards achieving exceptional service standards.

Overview

4
4
years of professional experience

Work History

Support Worker

Self Employed
01.2022 - 05.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
  • Monitored clients' progress to adjust treatment plans accordingly.
  • Collaborated with other professionals to plan and coordinate care for clients.

Regional Team Leader

Supreme Community Care
06.2020 - 06.2022
  • Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
  • Coached and mentored team members, leading to improved individual performance and overall team success.
  • Implemented training programs to advance employee skills, promoting professional development and career growth opportunities.
  • Ensured compliance with company policies, industry standards, and regulatory requirements through diligent oversight of operational procedures.
  • Recognized and rewarded team members for outstanding performance, fostering a culture of recognition and motivation.
  • Increased team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Created a positive work environment through regular team-building activities and open communication channels.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Held weekly team meetings to inform team members on company news and updates.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Field Team Leader

Supreme Community Care
06.2020 - 06.2021
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Participated in cross-functional team-building activities.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Led weekly meetings with stakeholders to discuss project updates, addressing concerns proactively to keep everyone informed and engaged in the process.

Support Worker

Supreme Community Care
03.2020 - 07.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life.
  • Documented client progress and activities in accordance with agency policies and procedures.

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Transportation Assistance
  • Professional boundaries
  • Cultural Sensitivity
  • Confidentiality and Privacy
  • Mobility Assistance

Timeline

Support Worker

Self Employed
01.2022 - 05.2024

Regional Team Leader

Supreme Community Care
06.2020 - 06.2022

Field Team Leader

Supreme Community Care
06.2020 - 06.2021

Support Worker

Supreme Community Care
03.2020 - 07.2020

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Ipu Toleafoa