Iqra Kanwal
ARMSTRONG CREEK,VIC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Woolworths Group
Armstrong Creek, Victoria
09.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Handled scheduling for store shifts to achieve adequate staffing.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Troubleshot any problems or errors that occurred during checkout.
- Researched products and pricing to ensure accuracy of orders.
- Maintained accurate records of all orders placed through the website.
- Managed inventory levels to ensure availability of products for customers.
- Monitored stock levels of inventory and placed replenishment orders when necessary.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Secured and stored items until customer pickup.
- Assisted teammates with daily tasks during peak periods.
Online Team Member
Woolworths Group
Launceston, Tasmania
11.2019 - 08.2022
- Packed items into boxes and bags for customers according to their orders.
- Organized shelves in the storeroom to ensure efficient stocking of products.
- Maintained inventory records and ensured accurate stock levels.
- Checked expiry dates on all incoming shipments and removed expired items from shelves.
- Assisted customers with locating desired products within the store.
- Worked closely with other staff members to meet daily goals and objectives.
- Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Created, managed or automated orders or invoices using order management or invoicing software.
- Canceled orders based on customer requests or inventory or delivery problems.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
Customer Service Representative
Hertz
Melbourne, Victoria
07.2017 - 02.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed customer reservations and payments.
- Explained the terms of rental agreements to customers.
- Organized paperwork related to rentals, returns and repairs.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
Education
MBA - Business Administration and Management
Holmes Institute
Melbourne 07.2017
Master In Professional Accounting (MPA) - Accounting And Business Management
Holmes Institute
Melbourne 01-2017
Skills
- Employee Scheduling
- Employee Performance Evaluations
- Operations Management
- Project management abilities
- Workload Management
- Sales monitoring
- Task Delegation
- Staff Supervision
- Customer Relations
- Customer Support
- CRM Software
- Effective customer communication
- Written and verbal communication
- Client Advocacy
- Relationship Building
- Client Assistance Referrals
- Issue Reporting
- Active Listening
Certification
- First Aid Certificate
- Working with Children Certificate
- Driver License
Languages
English
Full Professional
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Manager
Woolworths Group
09.2022 - Current
Online Team Member
Woolworths Group
11.2019 - 08.2022
Customer Service Representative
Hertz
07.2017 - 02.2019
MBA - Business Administration and Management
Holmes Institute
Master In Professional Accounting (MPA) - Accounting And Business Management
Holmes Institute
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