Summary
Overview
Work History
Education
Skills
Certification
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References
Languages
Timeline
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IQRA KANWAL

WYNDHHAM VALE,VIC

Summary

Customer service professional with extensive experience in fast-paced environments. Demonstrated ability to enhance team collaboration and customer satisfaction through strong interpersonal skills. Proven track record in coordinating remote teams and optimizing online workflows, resulting in increased productivity. Recognized for strategic improvements to digital systems that significantly boost team efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Online Team Member/Online Assistant

Woolworths Group
Armstrong Creek, Victoria
09.2022 - Current
  • Managed the day-to-day operations of the Online department, including customer service, inventory management, and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees, and provided ongoing training to ensure high levels of customer satisfaction.
  • Collaborated with other departments within the organisation.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Assisted customers with online grocery orders, answering questions and providing helpful information.
  • Provided customer support for technical issues related to the online ordering process.
  • Responded promptly to inquiries from customers regarding their online grocery orders.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Assisted teammates with daily tasks during peak periods.

Online Team Member

Woolworths Group
Launceston, Tasmania
11.2019 - 08.2022
  • Packed items into boxes and bags for customers according to their orders.
  • Organized shelves in the storeroom to ensure efficient stocking of products.
  • Maintained inventory records and ensured accurate stock levels.
  • Checked expiry dates on all incoming shipments and removed expired items from shelves.
  • Assisted customers with locating desired products within the store.
  • Canceled orders based on customer requests or inventory or delivery problems.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.

Customer Service Representative

Hertz
Melbourne, Victoria
07.2017 - 02.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Processed customer reservations and payments.
  • Organized paperwork related to rentals, returns and repairs.
  • Monitored fleet inventory to ensure sufficient supply of cars available for rent.

Education

MBA - Business Administration and Management

Holmes Institute
Melbourne
07.2017

Master In Professional Accounting (MPA) - Accounting And Business Management

Holmes Institute
Melbourne
01-2017

Skills

  • Employee scheduling
  • Employee performance evaluations
  • operations management
  • Project management abilities
  • Workload management
  • Sales monitoring
  • Task delegation
  • Staff supervision
  • Customer relations
  • Customer support
  • CRM software
  • Effective customer communication
  • Written and verbal communication
  • Client advocacy
  • Client assistance referrals
  • Issue reporting
  • Inventory management
  • Staff scheduling
  • Time management
  • Team leadership
  • Customer service

Certification

  • First aid certificate
  • Working with Children certificate
  • Driver's license

<Enter your own>

References

References available upon request.

Languages

5,5,5,4

Timeline

Online Team Member/Online Assistant

Woolworths Group
09.2022 - Current

Online Team Member

Woolworths Group
11.2019 - 08.2022

Customer Service Representative

Hertz
07.2017 - 02.2019

MBA - Business Administration and Management

Holmes Institute

Master In Professional Accounting (MPA) - Accounting And Business Management

Holmes Institute

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IQRA KANWAL