IQRA TABASUM
Sunshine,VIC
Summary
Results-driven and detail-oriented professional with strong listening skills and a commitment to exceptional customer service. Excellent communication and good judgment, with a proven ability to manage multiple priorities while maintaining a positive attitude. Dependable and organized, willing to take on additional responsibilities to meet team goals and enhance operational efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Pillow Talk Australia
01.2024 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional customer service by assisting shoppers with product selections and inquiries, ensuring a positive shopping experience.
- Maintained attractive store displays and organized merchandise to enhance product visibility and drive sales.
- Processed transactions accurately and efficiently, managing cash handling and end-of-day reconciliation.
Retail Sales Associate
Jay Jays
06.2023 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged with customers to understand their needs, providing tailored product recommendations that boosted sales.
- Assisted in visual merchandising, creating eye-catching displays that attracted customers and increased foot traffic.
- Handled returns and exchanges professionally, ensuring customer satisfaction and adherence to store policies
Customer Service Representative
Teleperformance
09.2022 - 12.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
Retail Sales Executive
H & M
10.2021 - 05.2022
- Increased customer satisfaction by resolving issues promptly and professionally.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Managed cash register operations, ensuring accurate transactions and end-of-day reconciliation.
- Maintained store presentation standards, including merchandising and inventory management.
- Collaborated with team members to meet sales goals and enhance customer experiences.
Education
Master of Science - Food Science and Technology
RMIT
Masters of Science - Microbiology (Honours)
Lovely Professional University
Skills
- Growth-Oriented Person
- Computer Proficiency Skills
- Team Performance
- Work Ethic
- Advertising Techniques
- Time Management Skills
- Microsoft Office
- Calm and Effective Under Pressure
- Product Knowledge
- Conflict Resolution
- Customer Assistance
- Teamwork and Collaboration
Languages
English
Kashmiri
Hindi
Urdu
References
Available upon request.
Timeline
Retail Sales Associate
Pillow Talk Australia
01.2024 - Current
Retail Sales Associate
Jay Jays
06.2023 - 11.2023
Customer Service Representative
Teleperformance
09.2022 - 12.2022
Retail Sales Executive
H & M
10.2021 - 05.2022
Master of Science - Food Science and Technology
RMIT
Masters of Science - Microbiology (Honours)
Lovely Professional University
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