IRAIA HERA GANUZA
Sydney,NSW
Summary
Hospitality professional supporting high-volume bar service, event operations, and customer-facing work in busy venues.. Handles cash and card transactions, maintains clean service areas, and supports crowd flow, keg management, and guest satisfaction with reliable, fast service.
Overview
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1
Certification
Work History
Bartender & High-Volume Event Attendant
Local Bar/Pub & Community Events
Cerdanyola del Vallés, Spain
- Managed high-volume beverage service, including alcohol and cocktails, at a fast-paced venue and large-scale community events (fiestas de pueblo), enhancing guest satisfaction.
- Cultivated relationships with regular patrons and maintained crowd control to ensure prompt and safe service during peak hours.
- Operated POS systems securely and processed cash and card transactions rapidly while managing inventory and keg operations to streamline service.
- Maintained cleanliness of bar area, glass washing station, and customer tables to enhance guest experience during peak night hours.
Brand Representative & Quality Compliance
CHANEL
, Spain
- Delivered premium, top-tier customer service in a high-pressure, luxury environment (highly transferable to VIP hospitality and event settings).
- Maintained meticulous attention to detail, ensuring impeccable visual presentation standards that elevated the brand image.
- Demonstrated strong communication skills while managing diverse, international clientele, enhancing customer satisfaction and engagement.
Customer Operations & Site Logistics
Habitat Apartments
Barcelona, Spain
- Coordinated daily check-in/out logistics and front-line customer operations, ensuring seamless guest experiences during peak tourist seasons.
- Addressed on-site operational bottlenecks promptly, demonstrating effective problem-solving skills and initiative.
- Executed daily tasks with precision and attention to detail.
- Proposed innovative solutions that improved team collaboration and resolved operational challenges.
- Collaborated with diverse coworkers to achieve collective goals and address product and service-related issues.
Skills
- Beverage management
- Drink preparation
- POS systems
- Cash handling
- Cash management
- Inventory management
- Event coordination
- Hygiene standards
- Customer engagement
Personal Information
Certification
- RSA (Responsible Service of Alcohol) - Valid in Australia, ABS Barista Certificate - Australian Barista School (Australia), White Card, First Aid & CPR Certificate, Manual Driving License & International Driver's Permit
Timeline
Bartender & High-Volume Event Attendant
Local Bar/Pub & Community Events
Brand Representative & Quality Compliance
CHANEL
Customer Operations & Site Logistics
Habitat Apartments