IRENE AUNESE
Donnybrook,VIC
Summary
I am willing to learn with an open mind and I adjust quickly to new systems and platforms. Consistently demonstrate high quality customer service whilst displaying patience and commonsense. Possess excellent time management skills and demonstrate the ability to manage multiple tasks whilst maintaining different processing deadlines. I am reliable and always have a positive approach to work. I use different strategies to prioritize and re-evaluate any set task to ensure I meet quality standards. My combination of drive, focus, positive attitude and enthusiasm makes me a valuable asset to any organization that values Hard work, Excellence and commitment to success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Customer Sales Representative
Telstra Corporation
04.2023 - Current
- Collaborated with marketing teams to develop promotional materials that boosted product visibility
- Received, documented and shelved stock
- Executed planned merchandising strategies to produce desired effect
- Developed and maintained relationships with new and existing clients to ensure repeat business
- Educated customers on features and benefits of products and provided demonstrations
- Responded promptly to sales inquiries via email, phone, or in person, providing accurate information
- Met and exceeded monthly sales targets through effective customer engagement and product knowledge
- Maintained robust inventory of available products for customer selection and purchase
- Maintained a professional appearance and demeanor at all times, representing the company positively
- Arranged creative displays to attract incoming customers and spike curiosity
- Handled customer complaints following company procedure
- Provided after-sales support to customers, resolving any issues promptly to maintain high satisfaction levels
Customer Service Agent
Air New Zealand - The Hub
06.2017 - 03.2023
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Agent Consultant (Part Time)
Bank Vic
07.2018 - 11.2021
- Followed scripts to maintain good call control
- Scheduled appointments for customers as required by their needs or concerns
- Managed high volume of inbound and outbound calls with emphasis on customer satisfaction
- Updated customer accounts with accurate information after each interaction
- Referred customers to appropriate departments or personnel to swiftly resolve issues
- Documented all customer interactions and transactions accurately for future reference
- Maintained up-to-date knowledge of product information to assist customers effectively
- Worked closely with the team to meet or exceed service goals on a consistent basis
Student Teacher
Sylvia Park Primary School
02.2016 - 03.2017
- Worked with classroom teacher to learn about current standards and best practices.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
- Cultivated positive relationships with administration, teaching staff, and students.
- Supported diverse learners with differentiated instruction strategies tailored to individual needs and abilities.
- Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
- Created and implemented different learning activities to meet needs of different types of learners.
Education
Bachelors of Educations -
Auckland University
Academic Preparations Certificate - undefined
Auckland University
NCEA New Zealand School Certificates - NCEA Excellence & Merit Endorsement1,2&3
Mount Roskill Grammar School
01.2015
Skills
- Excellence Customer Service Skills
- Strong Cultural Understanding and Appreciation
- Honest and Reliable
- Excellence Active Listening Skills
- Excellence Phone Voice
- Excellence Communication Skills
Reference
Given Upon Request
Timeline
Customer Sales Representative
Telstra Corporation
04.2023 - Current
Agent Consultant (Part Time)
Bank Vic
07.2018 - 11.2021
Customer Service Agent
Air New Zealand - The Hub
06.2017 - 03.2023
Student Teacher
Sylvia Park Primary School
02.2016 - 03.2017
Academic Preparations Certificate - undefined
Auckland University
NCEA New Zealand School Certificates - NCEA Excellence & Merit Endorsement1,2&3
Mount Roskill Grammar School
Bachelors of Educations -
Auckland University
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