Irene Dellis
Brunswick/ Melbourne,VIC
Summary
As a highly compassionate and resilient individual, I enjoy and take pride in helping employers recruit, develop and retain present and future employees. I am eager to find a fulfilling and challenging role where I can leverage my experience and knowledge to enhance the organisations performance but also have the opportunity to develop and foster my professional and personal growth.
Overview
6
6
years of professional experience
Work History
People & Culture Administrator
Urbis
06.2021 - Current
- Supported the delivery and implementation of P&C projects and annual cycles/programs.
- General administrative duties including maintenance and updating of files, templates, policies, and guidelines as required and processing invoices.
- Preparing new starter packs, employment agreements, variations, flexible working arrangements and any other documentation relating to the employment lifecycle.
- Supported project lead with Student Internship Program, which involved providing hiring managers recruitment advice, coordinated interviews, reference checks, preparing employment agreements, and onboarding.
- Responded to general P&C enquiries from local & national P&C Inboxes, providing assistance to employees and escalating as required.
- Processed departures, coordinated exit interviews and supported exiting employees with their departure checklist.
- Coordinated and followed up key dates e.g. probation review dates, mid & end of probation, anniversaries, team birthdays, public holidays and fixed term / casual contract end dates.
- Organised new starter induction schedules by liaising with hiring managers on relevant training, along with scheduling the mandatory P&C Training (i.e. P&C/WHS Overview & P&C Systems Training).
- Supported the Talent Acquisition and P&C team with recruitment process through scheduling interviews, completing reference checks, verifying work rights, and completing VEVO Checks.
- Ensured employee information is updated and accurate in our P&C Systems, including SharePoint Filing, intelliHR, Access ESS, Academy – Adobe Learning Manager and WIP
- Collaborated with the payroll team to provide accurate and relevant employee information.
- Coordinated Learning and Development system, Adobe Learning Manager that included workshop registrations, attendance, updates and user queries.
- Provided support for workshop evaluations through distribution and collation of feedback surveys and data.
- Completed the Quarterly WHS Report, complied with all WHS policies and procedures, and reported any identified hazards and incidents.
1st Assistant & People Performance Department Mana
McDonalds
08.2018 - 06.2021
- Responsible for the delivery of outstanding QSC (Quality Service & cleanliness), sales, people practices & profit on my shift.
- Act as the first point of contact to interpret employee queries on their employment terms and conditions and provide advice.
- Assisting with staff rostering and conducting weekly payroll duties to ensure Part-Time Crew leave and sick pay has been entered through the system correctly.
- Monitor the compliance of restaurant safety standards, which includes investigating all incidents and taking corrective actions to ensure a safe work environment for all employees and customers.
- First point of escalation for all complaints, and responsible for providing resolutions where appropriate, identify trends and further escalate where necessary.
- Conducting general team meetings and safety meetings.
- Responsible for handling abandonment letters, warnings, and terminations.
- Responsible for planned and daily maintenance of equipment to ensure it is compliant with functioning and hygiene standards.
- Responsible for the general supervision of staff, and delegation of tasks on shift.
- Review EPOS, and track store KPI's (Drive Thru OEPE, McCafe, Kitchen MFY, sales & GC Comp) to ensure goals are met.
- Cash handling and management – responsible for cash control on shifts
- Responsible for auditing employee contracts, and compliance of Visa's, to ensure employee work conditions are adhered to.
- Responsible for induction and training of new staff, and providing ongoing support in professional training (Cert III in Retail) through facilitation of weekly sessions and other general training.
- Screen new applications, conduct interviews, and follow the correct on-boarding processes ensuring crew are assigned to a department in a timely manner.
- Provide support to the Restaurant Manager to implement new operations, promotions, and business initiatives to deliver on the brand promise.
- Partner with the restaurant manager in utilising restaurant metrics and reporting data to assess progress against goals and monitor budget.
1st Assistant Manager
Starbucks
01.2018 - 08.2018
- Assisting the store manager in executing store operations.
- Supervising a team of store partners to create and maintain the Starbucks Experience.
- Ensuring customer satisfaction and product quality meets expectations.
- Supporting the store manager in implementing company programs.
- Accountable of training and developing new and existing store partners.
- Accountable and responsible of completing OH&S checklist and the end of every month.
- Responsible for stock rotation, order, entering invoices throughout the week.
- Supported the store manager in managing financial performance, safety and security.
- Accountable and responsible of reviewing labour at the end of each working day and action any store partner scheduling.
Education
Masters Human Resource Management - Human Resources Management
RMIT University
Melbourne, VIC08.2021
Graduate Certificate - Human Resource Management - Human Resources Management
RMIT University
Melbourne, VIC12.2019
Skills
- HR Guidance & Advice
- Manage administrative processes
- Mentoring
- Reporting
- Recruitment and Hiring
- Exit Interviews and Processes
Accomplishments
- Supported the P&C team on the 2023 Student Internship Program (SIP) by recruiting two students for our National Graphics and Office Services team based in our Sydney office. This gave me the opportunity to challenge and develop myself by taking ownership of a key project, which allowed me to grow professionally through directly liaising and working collaboratively with hiring managers through conducting valuable job briefs. I successfully filled both roles ahead of the anticipated timeline which allowed us to utilize the interns earlier and assist the business unit with deliverables. Both hiring managers were happy with the outcome, and my professionalism throughout the recruitment process.
- Successfully leading a Cert III in Retail with McDonalds, to improve employees experience, skills, and knowledge. The aim of the project was for the employees to get a formal certification and provide them with the knowledge and tools to lead and develop themselves and others within the workplace. Over the 12–18-month period, I facilitated assessments and training on and off the floor.
References
Available upon request.
Timeline
People & Culture Administrator
Urbis
06.2021 - Current
1st Assistant & People Performance Department Mana
McDonalds
08.2018 - 06.2021
1st Assistant Manager
Starbucks
01.2018 - 08.2018
Masters Human Resource Management - Human Resources Management
RMIT University
Graduate Certificate - Human Resource Management - Human Resources Management
RMIT University
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