Summary
Work History
Education
Skills
Timeline
Generic
Irene Englezos

Irene Englezos

Newington

Summary

Beauty Therapist with extensive experience at Beauty@Cabarita, as a salon manager and skilled in customer service and product knowledge. Proven track record in enhancing client satisfaction and mastering beauty techniques. Excelled in relationship building and upselling, contributing significantly to business growth. Passionate about delivering exceptional beauty solutions with a keen eye for detail and cultural awareness.

Upbeat, customer-focused individual with passion for beauty and wellness. Knowledge of skincare treatments and makeup application combined with skills in client consultations and product recommendations. Dedicated to enhancing clients' well-being and confidence through exceptional service and personalized care.

Work History

Beauty Therapist

Beauty@Cabarita
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Educated clients on care processes and advised on further care and products.
  • Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
  • Analyzed client needs and came up with individualized and continuous treatment plans.
  • Processed payments, entering sales in register for prompt customer service.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Efficiently managed inventory levels of supplies and retail products while minimizing waste.
  • Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
  • Streamlined salon operations by implementing effective organizational systems that improved overall efficiency and service quality.
  • Implemented successful marketing strategies, attracting new clients through social media promotion and referral programs.
  • Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.
  • Maintained counter and display areas for cleanliness and organization.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Developed loyal following of clients by providing high-quality services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered phone calls and emails to schedule client appointments.
  • Used social media platforms to promote salon and services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Increased revenue through effective customer service and inventory management.

Beauty Therapist

Daniela Costa Brows & Beauty

Beauty Therapist Trainee

Leah’s Wax Works

Cafe Manager

Revive Cafe
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
  • Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Collaborated on special event planning for the café such as themed nights or holiday promotions.
  • Implemented customer loyalty program, fostering community of regulars and boosting repeat business.
  • Managed inventory and negotiated with suppliers to ensure fresh ingredients were always available, reducing waste.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Coordinated with catering staff to deliver food services for special events and functions.

Sales Assistant

Postman’s
  • Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
  • Supported store manager in training new employees, fostering a positive work environment for team development.
  • Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
  • Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
  • Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.

Education

Advanced Diploma - Beauty Therapy

Madam Korner
Sydney, NSW

Cumberland Highscool
Carlingford, NSW

Skills

  • Customer service
  • Time management
  • Active listening
  • Goal oriented
  • Problem-solving
  • Critical thinking
  • Incoming call management
  • Customer complaint resolution
  • Customer needs assessment
  • Business growth and retention
  • Shipping coordination
  • Account management
  • Relationship building
  • Upselling

Timeline

Cumberland Highscool

Beauty Therapist

Beauty@Cabarita

Beauty Therapist

Daniela Costa Brows & Beauty

Beauty Therapist Trainee

Leah’s Wax Works

Cafe Manager

Revive Cafe

Sales Assistant

Postman’s

Advanced Diploma - Beauty Therapy

Madam Korner
Irene Englezos