Work History
Education
Skills
Short Courses
References
Timeline
Generic

Irene Kotrotsos

Clayton South,VIC

Work History

Civil Works Officer, Environment and Infrastructure

City of Boroondara
  • First contact point for general enquiries in the Projects & Strategy Department
  • Provided a high level of Customer Service to both external and internal customers and ensure that all queries are handled promptly or referred to the appropriate officer
  • Provided professional secretarial and administrative support to the Manager and team
  • Creation and receipting of purchase orders up to $1million to suppliers, building and road maintenance companies
  • Referring all receipts to appropriate officer and keeping record for management and Director
  • Handling all customer related enquiries about services ongoing maintenance, offering solutions by giving appropriate information on commencement dates and referring query to the correct department or officer
  • Prepared Tender Information and Tender Responses Schedules
  • Provided an advanced level of word processing skills in the preparation and completion of correspondence, reports, minutes and agendas, with accuracy and within deadlines
  • Preparation of Contracts for signature by successful Contractor
  • Maintenance of Corporate records for projects, including ECM files (data management system software).

Inbound call Centre Customer Service Operator

Telstra Customer Service
  • Team orientated and KPI focused role
  • Monitored performances against key targets and strived for better outcomes
  • Offering advice and information about new products, such as the 3G network
  • Building a positive client base with customers to ensure a positive outcome
  • Listening and observing customers request on their packages and providing them with the best quality assurance on their product
  • Maintaining a cheerful and energetic vibe throughout the process and assisted to eliminate any doubt by answering all questions truthfully and following all scripts and protocol throughout
  • Participating in ongoing training and customer satisfaction programs to help eliminate negative experience.

Projects & Strategy Administration Officer

City of Boroondara
  • Provided professional secretarial and administrative support to management and the Projects & Strategy team
  • Provided a high level of Customer Service to both external and internal customers and ensured that all queries are handled promptly or referred to the appropriate officer
  • First contact point for all general enquiries to the department via face to face, email and over the phone
  • Provided an advanced level of word processing skills in the preparation and completion of correspondence, reports, minutes and agendas, with accuracy and within deadlines
  • Coordinated data gathering and documentation for various monthly reports as required by the organisation
  • Developed material to promote the projects and activities of the Projects & Strategy Department
  • Assisted in the preparation of the following documents as part of the Tender Process: -Tender Information and Tender Responses Schedules -Specifications and Addendums -Plan copying; -Tender Evaluation Reports; and -Preparation of Contracts for signature by successful Contractor
  • Maintained the Plan/Drawing Cabinets in the Projects & Strategy Department by entering new plans into the Access database and hanging plans in cabinet for use by Council staff
  • Took responsibility for purchasing stationery requirements for the Projects & Strategy, Engineering & Traffic and Asset Management Departments – initiating purchase requisitions and facilitating the payment of invoices
  • This included the responsibility of using a Purchasing Card
  • Assisted in coordinating reports for Council meetings and ensured the correct templates and formats were used
  • Responsible for updating and creating new templates for use in the Projects & Strategy Department
  • Followed safe work practices, procedures, instructions and rules
  • Reported all hazards and incidents that could cause harm
  • Participated in ongoing training as required.

Learning and Development Administration Officer

City of Boroondara
  • Provided a high level of Administration support to the Learning and Development team, management and internal staff across Council
  • First point of contact for the department via face to face and over the phone
  • Handled all enquiries via email and over the phone
  • All incoming contact was documented and emailed to the relevant staff member
  • Arranged training and induction for new staff members and ongoing training for internal staff
  • Maintained First Aid Kits and stationary requirements for the team
  • Documented time sheets and leave applications for staff and liaised with payroll weekly
  • Used a variety of systems to create and maintain confidential information such as staff grievances, training profiles, training courses and manager employee related issues
  • Liaised with independent training institutes and universities such as Swinburne
  • Staff members had the advantage of applying for the Masters of Business program in conjunction with their work and I assisted with the applications and arranging interviews with the University
  • Organized catering, invitations, transport and tickets for events such as leader’s luncheons, inductions, training days and social events for council staff.

Office Administrator Coordinator

ICheck Building Surveyors And Consultants
  • Maintained accurate financial records, processing invoices and tracking expenses to ensure budget compliance.
  • Oversaw the successful completion of various projects by coordinating tasks among staff members and monitoring progress.
  • Handled sensitive information with discretion while managing confidential employee records and company documents securely.
  • Provided vital support during annual audits by preparing and organizing financial documents, demonstrating thorough knowledge of company policies and procedures.
  • Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Assisted in the hiring process by screening resumes, scheduling interviews, and conducting reference checks to help build effective teams within the organization.
  • Organized company-wide events, fostering a positive work environment that encouraged collaboration and camaraderie among employees.
  • Reduced costs by identifying areas for potential budget savings and implementing cost-effective solutions within the office environment.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Reconciled account files and produced monthly reports.

Education

Diploma Business Administration -

Holmesglen Institute

Completion of year 12 -

Oakleigh grammer
01.2003

Certificate of Education -

01.2003

Skills

  • Highly developed customer service skills and demonstrated ability to be professional, diplomatic, discrete, courteous and able to maintain confidentiality
  • A sense of urgency and responsiveness in the delivery of services
  • Ability to work with minimal supervision and set own priorities
  • Excellent time management and organisational skills
  • Ability to meet tight deadlines and work with constant interruptions
  • Flexibility and the skills to deal with a number of demands at any time
  • Ability to exercise initiative and find solutions to problems
  • Highly developed interpersonal skills and proven written and oral communication skills, including experience in drafting correspondence and documents
  • Ability and willingness to work as part of a team, prepared to share experiences with other team members to improve overall knowledge
  • Commitment to quality outcomes and efficient work practices
  • Demonstrated high-level word processing skills
  • Excellent time management, resource management and organisational skills
  • Microsoft Word
  • PowerPoint
  • Project
  • Excel
  • Finance one
  • AutoCAD
  • Microsoft outlook
  • Multimedia and social media uploading and maintenance

Short Courses

  • Customer Service Satisfaction
  • How to achieve KPI’s
  • Speed reading
  • Reception and Telephone Skills
  • How to resolve conflict in the workplace
  • Team work and conflict resolution

References

  • Voula Valiotis, Secondary Year 12 Teacher, Hallam Senior College
  • Sophia Kasimis, Former Provincial, Home Living Employee
  • Freda Duraku, Project Scheduler, City of Boroondara
  • Faye Lianas, Area Manager, Melbourne Pathology

Timeline

Civil Works Officer, Environment and Infrastructure

City of Boroondara

Inbound call Centre Customer Service Operator

Telstra Customer Service

Projects & Strategy Administration Officer

City of Boroondara

Learning and Development Administration Officer

City of Boroondara

Office Administrator Coordinator

ICheck Building Surveyors And Consultants

Diploma Business Administration -

Holmesglen Institute

Completion of year 12 -

Oakleigh grammer

Certificate of Education -

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Irene Kotrotsos