Work History
Education
Skills
Short Courses
References
Timeline
Generic

Irene Kotrotsos

Clayton South,VIC

Work History

Civil Works Officer, Environment and Infrastructure

City of Boroondara
  • First contact point for general enquiries in the Projects & Strategy Department
  • Provided a high level of Customer Service to both external and internal customers and ensure that all queries are handled promptly or referred to the appropriate officer
  • Provided professional secretarial and administrative support to the Manager and team
  • Creation and receipting of purchase orders up to $1million to suppliers, building and road maintenance companies
  • Referring all receipts to appropriate officer and keeping record for management and Director
  • Handling all customer related enquiries about services ongoing maintenance, offering solutions by giving appropriate information on commencement dates and referring query to the correct department or officer
  • Prepared Tender Information and Tender Responses Schedules
  • Provided an advanced level of word processing skills in the preparation and completion of correspondence, reports, minutes and agendas, with accuracy and within deadlines
  • Preparation of Contracts for signature by successful Contractor
  • Maintenance of Corporate records for projects, including ECM files (data management system software).

Inbound call Centre Customer Service Operator

Telstra Customer Service
  • Team orientated and KPI focused role
  • Monitored performances against key targets and strived for better outcomes
  • Offering advice and information about new products, such as the 3G network
  • Building a positive client base with customers to ensure a positive outcome
  • Listening and observing customers request on their packages and providing them with the best quality assurance on their product
  • Maintaining a cheerful and energetic vibe throughout the process and assisted to eliminate any doubt by answering all questions truthfully and following all scripts and protocol throughout
  • Participating in ongoing training and customer satisfaction programs to help eliminate negative experience.

Projects & Strategy Administration Officer

City of Boroondara
  • Provided professional secretarial and administrative support to management and the Projects & Strategy team
  • Provided a high level of Customer Service to both external and internal customers and ensured that all queries are handled promptly or referred to the appropriate officer
  • First contact point for all general enquiries to the department via face to face, email and over the phone
  • Provided an advanced level of word processing skills in the preparation and completion of correspondence, reports, minutes and agendas, with accuracy and within deadlines
  • Coordinated data gathering and documentation for various monthly reports as required by the organisation
  • Developed material to promote the projects and activities of the Projects & Strategy Department
  • Assisted in the preparation of the following documents as part of the Tender Process: -Tender Information and Tender Responses Schedules -Specifications and Addendums -Plan copying; -Tender Evaluation Reports; and -Preparation of Contracts for signature by successful Contractor
  • Maintained the Plan/Drawing Cabinets in the Projects & Strategy Department by entering new plans into the Access database and hanging plans in cabinet for use by Council staff
  • Took responsibility for purchasing stationery requirements for the Projects & Strategy, Engineering & Traffic and Asset Management Departments – initiating purchase requisitions and facilitating the payment of invoices
  • This included the responsibility of using a Purchasing Card
  • Assisted in coordinating reports for Council meetings and ensured the correct templates and formats were used
  • Responsible for updating and creating new templates for use in the Projects & Strategy Department
  • Followed safe work practices, procedures, instructions and rules
  • Reported all hazards and incidents that could cause harm
  • Participated in ongoing training as required.

Learning and Development Administration Officer

City of Boroondara
  • Provided a high level of Administration support to the Learning and Development team, management and internal staff across Council
  • First point of contact for the department via face to face and over the phone
  • Handled all enquiries via email and over the phone
  • All incoming contact was documented and emailed to the relevant staff member
  • Arranged training and induction for new staff members and ongoing training for internal staff
  • Maintained First Aid Kits and stationary requirements for the team
  • Documented time sheets and leave applications for staff and liaised with payroll weekly
  • Used a variety of systems to create and maintain confidential information such as staff grievances, training profiles, training courses and manager employee related issues
  • Liaised with independent training institutes and universities such as Swinburne
  • Staff members had the advantage of applying for the Masters of Business program in conjunction with their work and I assisted with the applications and arranging interviews with the University
  • Organized catering, invitations, transport and tickets for events such as leader’s luncheons, inductions, training days and social events for council staff.

Office Administrator Coordinator

ICheck Building Surveyors And Consultants
North Melbourne, VIC
  • Maintained accurate financial records, processing invoices and tracking expenses to ensure budget compliance.
  • Oversaw the successful completion of various projects by coordinating tasks among staff members and monitoring progress.
  • Handled sensitive information with discretion while managing confidential employee records and company documents securely.
  • Provided vital support during annual audits by preparing and organizing financial documents, demonstrating thorough knowledge of company policies and procedures.
  • Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Assisted in the hiring process by screening resumes, scheduling interviews, and conducting reference checks to help build effective teams within the organization.
  • Organized company-wide events, fostering a positive work environment that encouraged collaboration and camaraderie among employees.
  • Reduced costs by identifying areas for potential budget savings and implementing cost-effective solutions within the office environment.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Reconciled account files and produced monthly reports.

Education

Diploma Business Administration -

Holmesglen Institute

Completion of year 12 -

Oakleigh grammer
01.2003

Certificate of Education -

01.2003

Skills

  • Highly developed customer service skills and demonstrated ability to be professional, diplomatic, discrete, courteous and able to maintain confidentiality
  • A sense of urgency and responsiveness in the delivery of services
  • Ability to work with minimal supervision and set own priorities
  • Excellent time management and organisational skills
  • Ability to meet tight deadlines and work with constant interruptions
  • Flexibility and the skills to deal with a number of demands at any time
  • Ability to exercise initiative and find solutions to problems
  • Highly developed interpersonal skills and proven written and oral communication skills, including experience in drafting correspondence and documents
  • Ability and willingness to work as part of a team, prepared to share experiences with other team members to improve overall knowledge
  • Commitment to quality outcomes and efficient work practices
  • Demonstrated high-level word processing skills
  • Excellent time management, resource management and organisational skills
  • Microsoft Word
  • PowerPoint
  • Project
  • Excel
  • Finance one
  • AutoCAD
  • Microsoft outlook
  • Multimedia and social media uploading and maintenance

Short Courses

  • Customer Service Satisfaction
  • How to achieve KPI’s
  • Speed reading
  • Reception and Telephone Skills
  • How to resolve conflict in the workplace
  • Team work and conflict resolution

References

  • Voula Valiotis, Secondary Year 12 Teacher, Hallam Senior College
  • Sophia Kasimis, Former Provincial, Home Living Employee
  • Freda Duraku, Project Scheduler, City of Boroondara
  • Faye Lianas, Area Manager, Melbourne Pathology

Timeline

Civil Works Officer, Environment and Infrastructure

City of Boroondara

Inbound call Centre Customer Service Operator

Telstra Customer Service

Projects & Strategy Administration Officer

City of Boroondara

Learning and Development Administration Officer

City of Boroondara

Office Administrator Coordinator

ICheck Building Surveyors And Consultants

Diploma Business Administration -

Holmesglen Institute

Completion of year 12 -

Oakleigh grammer

Certificate of Education -

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Irene Kotrotsos