Irene Liang
Sydney,NSW
Summary
Reliable sales with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Merry Seasons
05.2023 - 02.2024
- Warmly welcome customers, understand their needs and provide personalised product recommendations to ensure customer satisfaction.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive client experience.
- Utilize effective sales techniques to introduce the latest products and promotional activities to customers, building strong customer relationships and enhancing store sales performance.
- Gain an in-depth understanding of all beauty products offered by the company, including skincare, makeup, and fragrances, and regularly attend training sessions to keep professional knowledge updated.
- Assist in managing inventory, ensuring products are adequately stocked and neatly displayed.
Live Streaming Operator
Tiktok
06.2022 - 12.2022
- Assisted the team with cold-start live broadcast operations in international regions, gathering market data for strategic support.
- Helped formulate and implement strategies and activities, supporting the development of live broadcast business and enhancing user engagement.
- Assisted in launching four live events, independently planned event content, and designed event posters.
- Achieved a peak concurrent viewership of nearly 2,000 for a single live session, with a 15% increase in gift donations compared to previous events and received the first gift from nearly 100 accounts.
Education
Master of Arts - Digital Communications And Media
The University of Sydney
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Swinburne University of Technology
Melbourne, VICSkills
- Communication skills
- Bilingual
- Goal-Oriented
- Stock management
- Sales Strategy
- Event planning
- Client service
- Teamwork
- Problem-solving
- Knowledge of products
Timeline
Sales Assistant
Merry Seasons
05.2023 - 02.2024
Live Streaming Operator
Tiktok
06.2022 - 12.2022
Master of Arts - Digital Communications And Media
The University of Sydney
Bachelor of Arts - Public Relations, Advertising, And Applied Communication
Swinburne University of Technology
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