Irene Nguyen
Keilor,VIC
Summary
I lived and worked in Japan for 12 years, gaining valuable experience in customer service through various part-time jobs as a student. This has given me the confidence and skills to provide excellent service and ensure customer satisfaction. I am a quick learner, highly adaptable, and thrive in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Cashier Assistant
Henry Popup Card
01.2025 - Current
- Met customer needs through polite, friendly and attentive service.
- Kept the workspace clean and followed sanitation rules.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
Human Resouces
Vietnam Consulting Inc
09.2014 - 11.2019
- Translate documents between Vietnamese and Japanese with accuracy and cultural sensitivity.
- Validate Vietnamese candidates' documents to ensure compliance with legal and regulatory requirements.
- Provide consultation services and act as a sales representative for both existing and prospective Japanese clients.
- Offer interpretation support for Vietnamese customers visiting Japan for business meetings, ensuring smooth communication.
Quality Assurance Specialist
Takase Kanagata Molding Systems
04.2013 - 08.2014
- Reported quality issues to team leadership and provided regular updates on production consistency.
- Ensured compliance with industry standards by keeping up with regulations and making necessary adjustments.
- Improved customer satisfaction by quickly resolving reported issues and offering effective solutions.
Convenience Store Assistant
7-eleven Convenience Store
03.2010 - 12.2012
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
Wait Staff Member
Sushiro
04.2009 - 03.2013
- Greet customers and take their orders politely.
- Serve food and drinks quickly and accurately.
- Answer customer questions and provide recommendations.
- Keep tables and dining areas clean and organized.
- Handle payments and give change correctly.
- Work with the kitchen and other staff to ensure smooth service.
- Provide friendly and helpful customer service.
Kitchen Staff Member
Izakaya Restaurant
05.2007 - 03.2009
- Kept the workspace clean and organised, following hygiene and food safety rules.
- Removed trash regularly to maintain a safe and efficient work environment.
- Washed and sanitized dishes and utensils, ensuring enough supplies for customers.
- Worked well with the team through good communication and teamwork.
Education
Bachelor of Arts - Business
Suzuka University
Mie, Japan03-2013
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
Languages
Vietnamese
Native or Bilingual
Japanese
Full Professional
English
Professional Working
Timeline
Cashier Assistant
Henry Popup Card
01.2025 - Current
Human Resouces
Vietnam Consulting Inc
09.2014 - 11.2019
Quality Assurance Specialist
Takase Kanagata Molding Systems
04.2013 - 08.2014
Convenience Store Assistant
7-eleven Convenience Store
03.2010 - 12.2012
Wait Staff Member
Sushiro
04.2009 - 03.2013
Kitchen Staff Member
Izakaya Restaurant
05.2007 - 03.2009
Bachelor of Arts - Business
Suzuka University
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