Irene O'Neill

- Outbound phone sales, upselling to existing customers.

- Calling VIP customers to increase Revenue

- Upselling when a customer has already bought.

- Capturing financial credit card information, processing in a portal.

• The job enables calling many consumers gathering details for a health insurance comparison / appointment setting.
• Live transfers to Health Insurance Rep.
• Complete cold calling, gathering policy information like level of cover, exact premiums, email address.

• Led sales as key holder, specializing in Arabic fragrance, body care, beauty, and Bakhour products, driving upselling initiatives.
• Contacted customers to promote organized sales and improve engagement.
• Coordinated stock ordering and merchandising, fulfilling customer orders efficiently.
• Cash handling and cash up day settlement, training new staff.

• Seek new clients and buyers from a variety of market segments including department store and pharmacies, mall stores and events, for beauty and perfume products including Shiseido and Cosmax.
• Explained product benefits to new clients, promoting loyalty and driving sales to achieve KPIs across prestige brands and various fragrance and skincare makeup events.
• Develop strong relationships with new and existing key accounts.
• Developed strong relationships with new and existing key accounts, enhancing customer satisfaction and retention.
• Provided counter coverage for Shiseido, facilitating facial consultations and hand massages.
• Completed one-year contract with strong performance, leading to permanent position offer.
• Report the sales to Marketing after big events, written report.
• Led successful sales events in temporary pop-up stores, collaborating with third-party workers, casual Cosmax staff, and agency personnel.
• Introduced new client business and obtained customer information on client cards.

• Auto life Sales Consultant worked as a self-employed contractor lead generating and a mechanical breakdown sales rep. (3 day services a week for a year)
• Conducted sales calls to generate new business in aged care sector for Security Alert, scheduling phone appointments for reps and coordinating field sales for medical alarm installations over 3 years.
• Performed welfare phone checks for residents at Metlifecare Retirement Village, in Lockdown and then new resident calling. Used a medical retirement CRM. These were welfare calls and resident customer service calls. In covid times
• Scheduled appointments for JMM Insulation regarding the warmer Kiwi Homes Insulation grant. (2 years)
• Developed marketing databases and provided training on sourcing strategies for clients, streamlining outreach efforts and improving database acquisition processes.
• Entered call notes, comments, enquiries, complaints and reports into spreadsheets, Google Calendar and CRM systems.
• Represented Puig and Prestige Group as a brand ambassador in beauty and perfume sectors.
• Key Achievements:
• Achieved growth and met KPIs for appointment setting by sales representatives.
• Conducted 10-week customer service resident surveys, improving customer service relationships.
• Sales in retail with brand ambassador work in perfume sales.

• Promoted medical alarm services through phone and in-person interactions to support individuals with ongoing illnesses or disabilities.
• Initiated contact with retirees through strategic cold calling, scheduling appointments for sales representatives and enhancing customer service interactions.
• Handled incoming service calls to assist customers with inquiries and support.
• Engaged in presentation events and called follow-ups to convert leads into appointments and successful sales.
• Collaborated with sales representatives to prepare and deliver presentations showcasing benefits of Bupa products, driving customer interest.
• Conducted research on sales statistics and follow up on leads that have yet to be converted, maximizing opportunities.
• New relationships calling age care groups to set up meetings, leading face-to-face meetings proceeding in future new business sale, achieving new business opportunities.
• Sold to Securely Medical Alarms later, worked for bought company securely a year
• Established relationships with aged care groups to arrange meetings, facilitating face-to-face interactions that generated new business opportunities.

• Connected with existing customers of State, introducing them to a broader range of insurance solutions underwritten by Sovereign Insurance.
• Communicated the value and benefits of additional insurance products, guiding customers to make informed decisions.
• Promoted additional insurance products, including Accidental Death Insurance, Injury Insurance and Funeral Cover, to existing clients.
• Converted funeral insurance policies to higher coverage options, enhancing customer protection.
• Collaborated with agents to maintain quality assurance standards and improve customer satisfaction.
• Utilised and maintained the CRM system to manage customer accounts and keep track of sales activities and interactions.
• Gathered and managed financial information, including bank and credit card details, to set up and modify insurance policies.
• Prior professional experience includes, but not limited to:
• Manukau Leisure, Auckland council Gym Howick and Half Moon Bay(2 years)
• Facilitated membership sales while managing reception duties at the gym.
• Entered new memberships into Clubware CRM software to maintain accurate records.
• Conducted client tours and followed up with personalized emails to enhance engagement.
• Handled inbound customer service calls to address inquiries and provide assistance.
• Converting inbound leads to sales.
• Liaising with Adfit membership company in regards to payments and hold.
• CDM DIRECT Call Centre 18 months
• Outbound calling marketing calls appointment setting and customer service.
• I trained and onboarded new agents.
• Conducted outreach calls to potential insulation clients to generate leads.
• Scheduled solar appointment calls to coordinate consultations with potential clients.
• Love my Make Up Key Holder Dress Mart Onehunga
• Selling discounted skin care (ZA / Shiseido / La Girl)
• Life Pharmacy Botany
• Selling Origins skin / cosmetic & Claris.