Irene Pappos
LYSTERFIELD,Victoria
Summary
Hardworking, dependable and passionate job seeker with strong administration skills, eager to learn and take on the challenges required to help achieve company goals.
Overview
30
30
years of professional experience
Work History
Administrative Manager
Total Home Theatre Solutions
03.2013 - Current
- Record deposits, reconcile monthly bank accounts and track expenses.
- Handle day-to-day accounting processes to drive financial accuracy.
- Verify customer information for orderly, up-to-date online systems.
- Organise and update databases, records and other information resources.
- Create organised filing system to manage business documents.
- Track expenses and income for businesses while organising and maintaining bank statements for checking accounts.
- Reconcile and correct issues with financial records.
- Reduce financial discrepancies, effectively reconciling bank accounts and organise information into accounting software.
- Monitor and follow up on outstanding invoices.
Arbitration & Compliance Analyst
ANZ Cards
08.1998 - 03.2008
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Investigated cardholder disputed credit card transactions.
- Conducted research and ordered documentations from merchants bank to answer questions and resolve the disputes, using customised programs and resources.
- Prepared documentation to file escalated disputed cases to Visa International.
- Resolved disputes by identifying the disputed transaction/s or processing refunds or debits to the cardholder.
- Identified fraud and reported suspected cases to appropriate contact.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Collaborated with cardholders to maintain positive relationships and provided them with thorough support and guidance.
2IC Manager
Rivers Retail Pty Ltd
01.1996 - 07.1998
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Participated in store meetings and product training sessions to understand and sell items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Recommended complementary purchases and advertised in store sales promotions to customers, increasing revenue.
- Performed inventory control, such as counting, stocking and re-ordering merchandise.
- Maintained company's visual merchandise standards.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Liaised between staff, other stores and management to promote efficient communication and collaboration.
- Attended weekly management meetings.
Supervisor /Sales Representative
Extra Fresh
02.1994 - 01.1996
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Maintained store visual standards by setting up interior displays to merchandising guidelines.
- Maintained up-to-date knowledge of goods offered to customers.
Education
Bachelor of Business - Marketing
RMIT University
Coburg, VIC09.1994
Associate Diploma in Business - Marketing
Swinburne College of TAFE
Dandenong, VIC01.1992
Advanced Certificate in Business - Marketing
Dandenong College of TAFE
Dandenong, VIC01.1991
Skills
- Bookkeeping
- Account Reconciliation
- Administrative Support
- Office Management
- Xero & MYOB Accounting Software
- Office Administration
- Data Management
- Business Administration
- Credit and Collections
Timeline
Administrative Manager
Total Home Theatre Solutions
03.2013 - Current
Arbitration & Compliance Analyst
ANZ Cards
08.1998 - 03.2008
2IC Manager
Rivers Retail Pty Ltd
01.1996 - 07.1998
Supervisor /Sales Representative
Extra Fresh
02.1994 - 01.1996
Bachelor of Business - Marketing
RMIT University
Associate Diploma in Business - Marketing
Swinburne College of TAFE
Advanced Certificate in Business - Marketing
Dandenong College of TAFE
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