Irene Rousseau
Administration Officer
Clarkson,WA
Summary
Accomplished and results-driven professional with experience in business administration, logistics, procurement, inventory control, customer service and English teaching. Proven track record of analysing business performance, implementing new procedures and achieving targets by providing effective guidance. Expertise in all areas of Reception and Administration tasks which includes invoicing, cash handling, stocktaking, sales orders, phone calls, First Aid, databases and reports, client liaison, transportation arrangements and vehicle inspections. Highly skilled in managing complex situations and offering creative solutions to meet financial objectives of an organisation. Possess excellent interpersonal communication, relationship building, and multitasking skills. I strive to make a significant contribution in an ambitious and exciting company that offers a genuine opportunity for progression.
Overview
2
2
Languages
3
3
Certifications
7
7
years of post-secondary education
13
13
years of professional experience
Work History
ADMINISTRATION OFFICER
ST GEORGE'S ANGLICAN GRAMMAR SCHOOL
Perth, Australia, Western Australia
03.2018 - Current
- Management of ground floor main reception and the first point of call for visitors and students to the school. Management of St George's Instrumental Music Program including timetabling. Work Health and Safety Representative of St George's Anglican Grammar School.
- Duties include answering phones and addressing general enquiries, managing student attendance, booking buses for excursions and camps, making appointments for teaching and administrative staff, managing and distributing mail and deliveries and responsible for organization and supervision of sick bay, including provision of First Aid and dispensing medication to students when necessary.
- Other duties include purchase orders, filing, relieve teaching, record keeping and undertaking any other reasonable administration duties as directed by the principal.
- Cultivating positive and supportive work relationships within the school community.
- Being professionally presented, well-spoken and an ambassador for the school through personal demeanor.
- Efficient and effective administration and necessary accounting skills.
- Excellent interpersonal, written and verbal communication.
- Cultivated and strengthened customer relationships through exceptional service and proactive follow-up.
- Interpreted management directives to define and document administrative staff processes.
- Developed revisions to Emergency Evacuation and First Aid policies and procedures by evaluating operational practices and identifying improvement opportunities.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of daily activities.
PERSONAL ASSISTANT/MOTHERS AID/NANNY
PRIVATE FAMILY HOME
South Perth, Australia, Western Australia
12.2017 - 03.2018
- Personal Assistant duties for family business which includes monthly reconciliation, running errands and managing household.
- Ensure daily scheduled appointments for children are kept and smooth operation of all household duties are done daily.
- Excellent multitasking, prioritization and flexibility.
- Balanced the household expenses on a monthly basis.
- Worked with 3 children under 2.5 years old while ensuring the application of evidence-based and child-focused approaches to interactions.
- Initiated and maintained standardized, active and healthy lifestyle for all children and household pets.
- Transported children to and from school, activities and appointments.
NANNY/HOUSEHOLD MANAGER
PRIVATE FAMILY HOME
Perth, Western Australia
05.2017 - 12.2017
- Prepared meals for two girls daily and maintained a hygienic environment across the home.
- Ensured all errands and tasks were completed effectively in the given time frame.
- Provided excellent educational assistance with school homework across the curriculum.
- Awareness of the school curriculum and evidenced- based approaches to supporting learning.
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Assisted with light housekeeping duties as well as running errands.
- Stayed current on toy and child-related recalls and safety warnings.
- Involved children in caring for household pets and chores.
TEFL TEACHER/ ENGLISH CAMP COORDINATOR
ENGLISH WITH US
Chonburi, Thailand
11.2016 - 04.2017
- Taught 6 subjects to a class of 40 students in year 6 as a TEFL teacher which included English, Math, Science, Reading and Writing and Physical Education.
- Strategically planned and arranged English camps throughout Thailand for students to enhance their knowledge and build confidence when speaking English.
- Knowledge and skill in the content and teaching skills across a variety of subjects.
- Taught reading and writing of the English language to improve vocabulary, word pronunciation, grammar, and spelling.
- Developed and implemented appropriate lesson plans to finalize all courses within time constraints and managed to get all 40 students to pass their final exams in all the subjects I taught as a TEFL Teacher.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Administered and graded tests and assignments to evaluate student progress.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Assisted department head in establishing daily schedules, curriculum and ESL activities.
- Assigned lessons and corrected homework.
- Created new lesson plans based on course objectives.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Created curriculum and planned course content and methods of instruction.
- Provided individual mentoring and special tutoring to struggling students.
- Tutored students in social and life skills, including using public transportation, dealing with problem situations, expressing emotions appropriately and communicating with peers and employers.
SENIOR BRANCH OFFICE ADMINISTRATOR
LINCOLN LUBRICATION SOUTH AFRICA
Witbank, South Africa
01.2016 - 08.2016
- Filed and maintained records of private and confidential documentation for the branch manager.
- Collected, sorted, distributed and prepared mail, messages and courier services.
- Welcomed clients, guests and employees and determined the nature and purpose of their visit and directed them to the appropriate offices and personnel.
- Responsible for the presentation of the lobby and reception area.
- Operated telephone switchboard which included excellent use of two official languages in answering or forwarding calls, providing information, taking messages and scheduling appointments.
- Excellent interpersonal skills with clients, guests and employees.
- Efficiently respond to the needs of the relevant stakeholders and branch manager.
- Managing the front reception and switchboard to ensure fast and effective resolution to enquiries and tasks.
- Flexible, multitasking and responsibility for main duties.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Produced monthly production and service reports outlining financial data to assist management with making strategic plans and operational decisions.
- Expanded territory by effectively negotiating beneficial deals for principle product sales, distribution and service.
- Met deadlines by proactively managing individual and team tasks and implementing project allocation and status processes.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
- Gathered and reviewed customer feedback to improve operations.
INTERNAL SALES ADMINISTRATOR/LOGISTICS MANAGER
RENDIFIELD SERVICES PTY LTD
Witbank, South Africa
01.2013 - 12.2015
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Conducted research to address various errors and packaging mistakes.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Delivered substantial cost savings by securing discounts from third-party logistics services providers.
- Administered sales orders, as well as processed and documented transactions.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Demonstrated products and specific features at customer locations and special events.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Proactively managed client correspondence and recorded all tracking and communications.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
INTERNAL SALES ADMINISTRATOR
FLEXICON PIPING SPECIALISTS
Witbank, South Africa
01.2011 - 12.2013
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked closely with the Project Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
RECEPTIONIST
WA POLICE HEADQUARTERS
Perth, Western Australia
06.2007 - 08.2009
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Scheduled and confirmed appointments and meetings for office manager.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Corresponded with clients through email, telephone or postal mail.
- Collected, sorted, distributed and sent mail and packages.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
High School Diploma -
Rockingham Senior High School
Rockingham 01.2009 - 12.2009
Certificate II in Business - Business
Directions – Central Area Region Training Scheme
01.2007 - 12.2009
Certificate II in Tourism (Operations) - Tourism
Challenger TAFE
01.2007 - 12.2009
TEFL Teacher - TEFL Teaching
Samui TEFL
Thailand 08.2016 - 08.2016
Skills
Conflict Resolution and problem solvingResponsible and reliable
Ability to prioritize and multi-task and to work under deadlines & pressure
Excellent team player
Excellent oral and written communication skills
Highly skillful in detecting errors and finding solutions
Highly efficient in working under strict time constraintsMotivated and ambitiousFirst AidMS ExcelMS OfficeOutlookPowerPointMS WordMultitaskingReceptionRelationship managementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
HLTAID003 Senior First Aid Certificate
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Diabetes in School Level 2: Intermediate Training
02-2021
HLTAID003 Senior First Aid Certificate
12-2020
State Introductory Occupational Safety & Health Representative Training
02-2020
ADMINISTRATION OFFICER
ST GEORGE'S ANGLICAN GRAMMAR SCHOOL
03.2018 - Current
PERSONAL ASSISTANT/MOTHERS AID/NANNY
PRIVATE FAMILY HOME
12.2017 - 03.2018
NANNY/HOUSEHOLD MANAGER
PRIVATE FAMILY HOME
05.2017 - 12.2017
TEFL TEACHER/ ENGLISH CAMP COORDINATOR
ENGLISH WITH US
11.2016 - 04.2017
TEFL Teacher - TEFL Teaching
Samui TEFL
08.2016 - 08.2016
SENIOR BRANCH OFFICE ADMINISTRATOR
LINCOLN LUBRICATION SOUTH AFRICA
01.2016 - 08.2016
INTERNAL SALES ADMINISTRATOR/LOGISTICS MANAGER
RENDIFIELD SERVICES PTY LTD
01.2013 - 12.2015
INTERNAL SALES ADMINISTRATOR
FLEXICON PIPING SPECIALISTS
01.2011 - 12.2013
High School Diploma -
Rockingham Senior High School
01.2009 - 12.2009
RECEPTIONIST
WA POLICE HEADQUARTERS
06.2007 - 08.2009
Certificate II in Business - Business
Directions – Central Area Region Training Scheme
01.2007 - 12.2009
Certificate II in Tourism (Operations) - Tourism
Challenger TAFE
01.2007 - 12.2009