Irene Toito'ona
Sunshine Coast/ Maroochydore ,QLD
Overview
2
2
years of professional experience
Work History
Room Attendant
Novotel Sunshine Coast resort
Twin Waters, Qld
01.2023 - Current
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Adhered strictly to health regulations regarding sanitation practices in accordance with OSHA guidelines.
- Sorted and counted linens and organized in storage areas.
- Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
- Replenished each guest room with water glasses, toiletries and paper products.
- Swept and damp-mopped private stairways and hallways.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
- Locked guest rooms after performing housekeeping services and maintained complete security.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Cleaned and returned vacant rooms to occupant-ready status.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Delivered items requested by guests such as extra pillows or blankets in a timely manner.
Room Attendant
Zenith hospitality agency
Twin Waters, Qld
01.2022 - 12.2022
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Adhered strictly to health regulations regarding sanitation practices in accordance with OSHA guidelines.
- Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
- Replenished each guest room with water glasses, toiletries and paper products.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Organized supplies for use based on expected customer needs.
- Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
- Locked guest rooms after performing housekeeping services and maintained complete security.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Cleaned and returned vacant rooms to occupant-ready status.
- Delivered items requested by guests such as extra pillows or blankets in a timely manner.
- Managed linen cart by keeping neat and organized.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Su’u High School
Solomon Islands11-1988
Skills
- Guest Relations
- Chemicals Disposal
- Corporate Standards
- Corporate Vision and Values
- Guest Room Confidentiality
- Stress Tolerance
- Safety Awareness
- Work Prioritization
- Housekeeping
- Mentoring and Training
- Room Preparation
- Teamwork
- Written and Oral Communications
- Safety Procedures
- Sanitation Practices
Timeline
Room Attendant
Novotel Sunshine Coast resort
01.2023 - Current
Room Attendant
Zenith hospitality agency
01.2022 - 12.2022
High School Diploma -
Su’u High School