Irene (Rena) Stavrakis
West End,QLD
Summary
Experienced CHSP Team Leader at Co.As.It Community Services demonstrating effective leadership and organizational skills. Proficient in managing client databases and cultivating robust stakeholder partnerships. Improved service delivery while ensuring adherence to Aged Care Quality Standards, achieving exceptional client satisfaction. Dedicated to fostering continuous improvement and team growth.
Overview
30
30
years of professional experience
1
1
Certification
Work History
CHSP Team Leader
Co.As.It Community Services
08.2023 - Current
- Provide leadership, training, and ongoing guidance to all staff.
- Ensure all operations align with government guidelines and Aged Care Quality Standards.
- Oversee day-to-day administration and operational functions of the team.
- Manage client complaints and Serious Incident Response Scheme (SIRS) cases effectively.
- Foster a culturally inclusive and supportive working environment.
- Monitor new referrals, ensuring KPIs, targets, and funding requirements are met.
- Prepare monthly reports and chair regular team meetings.
- Communicate updates and procedural changes clearly to staff.
- Maintain up-to-date training and knowledge of the Support at Home Program.
- Collaborate with Team Leaders and Care Coordinators across Home Care Packages, NDIS, and Private Services to optimize service delivery.
- Support management in preparing for and participating in government audits.
- Build and maintain strong relationships with key internal and external stakeholders.
- Coordinate and manage staff rosters to ensure efficient, compliant, and client-focused service delivery, while adapting to changing needs and maintaining accurate records using rostering software.
Care Coordinator/Team Leader (HCP and CHSP)
GOC Care
03.2021 - 08.2023
- Company Overview: Brisbane
- Provide leadership, training, and support to Care Coordinators to ensure high-quality service delivery.
- Prioritise tasks and manage high workloads while consistently achieving KPIs.
- Develop, implement, and review Care Plans and budgets in line with HCP/CHSP standards and legislation.
- Consult with clients, carers, and stakeholders to create individualized, person-centered care plans.
- Ensure accurate and timely completion of all client documentation, including service agreements and budgets.
- Liaise with clinical teams, My Aged Care, and external providers to deliver coordinated, holistic care.
- Monitor client satisfaction and respond promptly to feedback and concerns.
- Maintain effective relationships with internal teams and external stakeholders.
- Ensure all client records are current, accurate, and compliant with legislative requirements.
- Track My Aged Care portal activity to action approvals/upgrades and implement funding efficiently.
- Assist with preparation and participation in government audits.
- Support continuous improvement by working with the Quality Manager to enhance CHSP/HCP assessment tools and documentation.
- Brisbane
Intake Officer/Care Coordinator – CHSP
GOC Care
02.2020 - 03.2021
- Company Overview: Brisbane
- Respond to and accept referrals from the My Aged Care portal, clients/carers, and external agencies.
- Liaise with Care Coordinators to support the prompt onboarding of clients.
- Manage waitlists according to funding body requirements, providing regular and timely reports to the Operations Manager as requested.
- Support clients/families with the intake process including the provision of information to register for My Aged Care, organise assessments, and ongoing communication to assist and support them through the intake process.
- Ensure appropriate and compliant record keeping in line with organisation and funding body requirements.
- Preparation of CHSP availability and capacity outputs data records as required/ DEX reporting.
- Work collaboratively with clients and their carers to plan and coordinate the delivery of services to ensure client-centered care.
- Complete administrative tasks promptly, ensuring a high degree of accuracy.
- Client Care Coordination tasks.
- Brisbane
RAS Team Leader and Assessor/Care Coordinator-CHSP (Dual Role)
GOC Care
06.2015 - 03.2020
- Company Overview: Brisbane
- Report to GOC Care Management on RAS Team productivity across Brisbane North, South, and Caboolture under the Partners 4 Health (P4H – Primary Health Network) program.
- Lead regular team meetings and provide mentorship to assessors to improve productivity, accuracy, and assessment quality.
- Foster strong collaborative relationships with P4H Consortium Team Leaders; attend fortnightly leadership meetings and quarterly management forums.
- Allocate My Aged Care assessment referrals and reviews, ensuring accurate recordkeeping across client databases and spreadsheets.
- Conduct complex client assessments and reviews, ensuring high standards of quality and compliance.
- Brisbane
Case Manager – HACC/CAPS/EACH
GOC Care
03.2011 - 06.2015
- Company Overview: Brisbane
- Coordinate high-quality client assessments and care plan reviews.
- Maintain accurate records and documentation using TCM systems.
- Collaborate with clients and carers to ensure client-centered service delivery.
- Apply strong analytical and problem-solving skills to resolve complex care issues.
- Brisbane
Day Respite Coordinator/Recreation Officer
GOC Care
08.2000 - 02.2007
- Company Overview: Brisbane
- Plan and implement recreational activities, monthly calendars, and meal menus for Day Respite clients.
- Coordinate staff transport schedules based on client needs and geographic locations.
- Organise group outings and special events to enhance client engagement and wellbeing.
- Oversee servicing and maintenance of mobility equipment to ensure safety and functionality.
- Provide ongoing training, mentoring, and support to Day Respite staff.
- Brisbane
Day Respite Service Provider/Driver
GOC Care
04.1997 - 08.2000
- Company Overview: Brisbane
- Support clients with care needs, including personal care and feeding.
- Transport clients to/from Day Respite Centre and outings.
- Collaborate within a team and report to the Program Coordinator.
- Communicate effectively and demonstrate cultural sensitivity with CALD clients.
- Brisbane
Care Worker (in-home)
GOC Care
08.1995 - 04.1997
- Company Overview: Brisbane
- Assist clients with daily living activities including dressing, grooming, bathing, and toileting.
- Provide domestic support to maintain a clean and safe home environment.
- Monitor and report changes in clients’ health status to the Case Manager.
- Documentation of incident reports.
- Brisbane
Education
Diploma - Community Services
Southbank Institute of Tafe
South Brisbane01.2000
Statement of Attainment - Case Management
Aged Care Qld Education Institute
Qld09-2012
Statement of Attainment - Dementia Support
Aged Care Qld Education Institute
Qld 09-2012
Skills
- Leadership and management
- Problem solving
- Organizational skills
- Time management
- Communication skills
- Interpersonal skills
- Attention to detail
- Microsoft Office proficiency
- Alayacare expertise
- HCL database knowledge
- My Aged Care portal navigation
- Client database management
Languages
- English, Fluent (verbal and written)
- Greek, Fluent (verbal and written)
Certification
- Current Police Check
- COVID Vaccinations
- Driver's License
References
References available upon request.
Timeline
CHSP Team Leader
Co.As.It Community Services
08.2023 - Current
Care Coordinator/Team Leader (HCP and CHSP)
GOC Care
03.2021 - 08.2023
Intake Officer/Care Coordinator – CHSP
GOC Care
02.2020 - 03.2021
RAS Team Leader and Assessor/Care Coordinator-CHSP (Dual Role)
GOC Care
06.2015 - 03.2020
Case Manager – HACC/CAPS/EACH
GOC Care
03.2011 - 06.2015
Day Respite Coordinator/Recreation Officer
GOC Care
08.2000 - 02.2007
Day Respite Service Provider/Driver
GOC Care
04.1997 - 08.2000
Care Worker (in-home)
GOC Care
08.1995 - 04.1997
Diploma - Community Services
Southbank Institute of Tafe
Statement of Attainment - Case Management
Aged Care Qld Education Institute
Statement of Attainment - Dementia Support
Aged Care Qld Education Institute