Iresha Fernando
Melbourne,Australia
Summary
Dedicated professional with demonstrated skills in Leisure, Travel, Banking, HR and Facility Services. Experienced working in challenging environments to provide customer focused resolutions and feedback. Waiting to take on any task to support team and help the business succeed.
Overview
9
9
years of professional experience
Work History
Professional Cleaner
Brighton Services Pty Ltd
, Australia
02.2018 - 05.2020
- Responded to emergency cleaning requests to meet client expectations.
- Kept business entrances clean, tidy and professional in appearance.
- Sanitized high-touch surfaces such as door handles and light switches.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Followed established health guidelines while handling hazardous materials like bleach or ammonia-based cleaners.
Professional Cleaner
Yorkshire Brewery Collingwood
02.2018 - 12.2018
Travel Consultant
Fernando Travels Pvt Ltd
, Australia
03.2017 - 01.2018
- Answering customer inquiries for flight schedules, accommodations, reservations and cancellations
- Researching travel options & presenting the best deals in terms of requirements
- Up selling relevant add-ons, like, insurance, excursions, currency etc
- Monitoring bookings throughout the working day
- Negotiating corporate and best rates with hotels
- Advising on and organising visas & passports, hotel, domestic and international air travel
- Maintaining petty cash in the office and collecting customer’s payments
- Providing detail information to passengers on time, currency, weather, and political situation of the destination countries.
Travel Consultant
Skyline Travels Pvt Ltd
, Sri Lanka
07.2015 - 11.2016
Reservation Officer
Second Chance Travels Pvt Ltd
, Sri Lanka
06.2013 - 07.2014
Human Resource Officer
Union North Pvt Ltd
, Sri Lanka
04.2012 - 03.2013
- Feeding Passports/ID card details and employee’s other personal details in to the company systems to provide ETF/EPF details to the government
- Updating, maintaining and auditing of personal data for all the employees
- General admin duties; regularly making and answering phone calls, sending out emails to staff, taking minutes, printing, photocopying, filing, etc
- Updating daily production details, employee count to the company systems and provide reports to the management team.
Banking Assistant (Development Programme)
Bank of Ceylon
, Sri Lanka
09.2011 - 03.2012
- Ability to work in teams in fast paced environment
- Assisted customers in open and close accounts, credit cards, and savings accounts
- Recommend credit and loan products, such as personal loan and mortgages, when appropriate
- Responding to all customer enquiries promptly, courteously and in a friendly manner
- Filing, photocopying and general administrative duties
- Building strong relationships with clients
- Ability to achieve branch, team sales and profitability objectives.
Education
IATA Foundation in Travel And Tourism Diploma -
Louis Preston University
Sri Lanka01-2020
Galileo system training -
ITQ Lanka Pvt Ltd
01-2013
G.C.E. (Advanced Level) Examination
Wen/ Wekada Maha Vidyalaya
Sri Lanka01-2009
Skills
- Customer Service
- Client Networking
- Service Promotions
- Travel Booking
- Time Management
- Self-Directed and Motivated
References
References available upon request.
Timeline
Professional Cleaner
Yorkshire Brewery Collingwood
02.2018 - 12.2018
Professional Cleaner
Brighton Services Pty Ltd
02.2018 - 05.2020
Travel Consultant
Fernando Travels Pvt Ltd
03.2017 - 01.2018
Travel Consultant
Skyline Travels Pvt Ltd
07.2015 - 11.2016
Reservation Officer
Second Chance Travels Pvt Ltd
06.2013 - 07.2014
Human Resource Officer
Union North Pvt Ltd
04.2012 - 03.2013
Banking Assistant (Development Programme)
Bank of Ceylon
09.2011 - 03.2012
IATA Foundation in Travel And Tourism Diploma -
Louis Preston University
Galileo system training -
ITQ Lanka Pvt Ltd
G.C.E. (Advanced Level) Examination
Wen/ Wekada Maha Vidyalaya
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