Irfan Omari
Prospect,SA
Summary
Motivated and reliable individual with hands-on experience in customer service, cash handling, and retail operations, gained through roles in busy supermarkets and markets in Kabul, Afghanistan. Known for delivering exceptional customer service, efficiently managing inventory, and ensuring smooth store operations. Strong communicator with a proven ability to work well in team environments and adapt quickly to new challenges. Committed to contributing to team success and providing outstanding service in any retail setting.
Overview
2
2
years of professional experience
Work History
Cashier
ABC supermarket
Shahre Naw, Kabul, Afghanistan
01.2021 - 08.2021
- Efficiently processed customer transactions at the point of sale, handling cash and card payments.
- Provided excellent customer service, addressing inquiries and ensuring a smooth checkout experience.
- Managed product scanning, ensuring accurate pricing and promotions were applied.
- Assisted in organizing and maintaining store displays, ensuring products were easily accessible.
- Worked collaboratively with team members to meet daily sales targets and maintain store cleanliness.
Shop Assistant
Firdaws store
Shahre Naw, Kabul, AFghanistan
02.2019 - 11.2020
- Customer Service Excellence: Delivered outstanding assistance by greeting customers, understanding their needs, and recommending suitable products, ensuring a positive shopping experience.
- Inventory Management: Organized and replenished stock efficiently, maintained accurate inventory records, and ensured shelves were always fully stocked and visually appealing.
- Problem-Solving: Resolved customer inquiries and complaints calmly and effectively, ensuring satisfaction while maintaining store policies.
- Team Collaboration: Worked closely with team members to meet daily sales targets, assist during peak hours, and ensure smooth store operations.
- Sales Support: Promoted new products and special offers to increase sales, contributing to the store's revenue growth.
- Adaptability: Excelled in a dynamic retail environment by handling multiple tasks under pressure, such as assisting customers, restocking shelves, and managing checkout lines during busy hours.
Education
Some College (No Degree) - Starting Year 12 on 28 January 2025
Roma Mitchell Secondary College
Gepps Cross, SASkills
- Customer Service Excellence: Skilled in building rapport with customers and meeting their needs
- Team Collaboration: Experienced in working effectively with diverse teams to achieve organizational goals
- Stock Management: Proficient in organizing and replenishing inventory for a clean and efficient store environment
- Adaptability: Thrives in new environments, quickly learning processes and adapting to challenges
- Problem-Solving: Focused on resolving customer and operational issues promptly and effectively
Affiliations
- Volunteer at Local Charity Events: Assisted in organizing and managing various events, supporting logistics and customer interaction. Gained valuable experience in teamwork, event coordination, and customer service.
- Retail Training Workshops: Participated in workshops focused on customer service, inventory management, and sales techniques, enhancing skills for effective retail work.
Languages
English
Professional
pashto
Native/ Bilingual
Persian
Professional
Dari
Professional
urdu
Elementary
References
References available upon request.
Timeline
Cashier
ABC supermarket
01.2021 - 08.2021
Shop Assistant
Firdaws store
02.2019 - 11.2020
Some College (No Degree) - Starting Year 12 on 28 January 2025
Roma Mitchell Secondary College
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