Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

IRFANA PARVEEN

Point Cook,VIC

Summary

Resourceful Advanced Associate recognized for high productivity and efficient task completion.Excel in problem-solving, adaptability, and teamwork, ensuring seamless collaboration and project success. Committed to continuous learning and skill enhancement to drive results.

Overview

6
6
years of professional experience

Work History

Advanced Associate

EY
Kochi, Kerala
01.2024 - 07.2024
  • Drafted and edited communications materials such as emails, presentations, memos, and newsletters.
  • Implemented changes based on feedback received from stakeholders during review sessions.
  • Conducted research and analysis to support the development of strategic initiatives.
  • Researched industry best practices related to operational processes and procedures.
  • Collaborated with cross-functional teams to develop creative solutions for complex problems.
  • Facilitated decision making by providing data-driven insights into business challenges.
  • Organized events such as team lunches or group activities to foster positive relationships between new hires and existing staff members.
  • Worked closely with human resources department to ensure compliance with company policies regarding hiring practices.
  • Identified areas for improvement within the current onboarding program.
  • Developed and implemented onboarding plans for new hires.
  • Provided support in developing training materials for new employees.

Sandwich Maker

Nidhal coffee shop
Muscat, Oman
07.2023 - 10.2023
  • Adhered to company policies regarding use of ingredients and portions used in sandwiches prepared for customers.
  • Ensured all products were fresh by checking expiration dates on food packages.
  • Communicated effectively with coworkers regarding customer service issues or concerns.
  • Maintained a clean and safe work environment by adhering to food safety regulations.
  • Inspected finished product prior to presentation to customers for accuracy in order fulfillment.
  • Assisted customers with special orders or requests as needed.
  • Greeted customers in a friendly manner and answered questions about menu items.
  • Routinely checked temperatures of hot and cold cases to ensure food safety guidelines were followed.
  • Cleaned the kitchen area, equipment, utensils, counters, floors. after each shift.
  • Kept records of sandwich orders for inventory purposes.

Sales Recruiter

Cloud Connect
08.2023 - 09.2023
  • Utilized social media platforms including LinkedIn, Twitter and Facebook for sourcing passive talent pools.
  • Provided guidance and feedback to management regarding recruitment trends within the industry.
  • Monitored recruitment metrics such as time-to-hire, cost per hire, offer acceptance rate and candidate satisfaction scores.
  • Prepared detailed reports summarizing current status of open positions within the sales division.
  • Managed end-to-end recruitment process from initial contact through onboarding and orientation of new employees.
  • Assisted in creating job descriptions, salary ranges and performance criteria for sales roles.

Senior HR Executive

Wipro Technologies
Kochi, Kerala
09.2019 - 04.2023
  • Monitored changes in relevant legislation affecting human resources functions.
  • Maintained personnel records according to legal requirements.
  • Prepared offer letters and conducted onboarding processes for new hires in accordance with company policy.
  • Provided guidance to managers on best practices related to managing team dynamics and resolving disputes between employees.
  • Managed employee relations issues such as grievances, disciplinary matters, attendance management and conflict resolution.
  • Created performance appraisal system to evaluate staff performance and provided feedback on areas of improvement.
  • Conducted job analysis studies to identify job requirements, duties, responsibilities and qualifications for each position.
  • Collaborated with other departments to develop human resource plans that support the organization's objectives.
  • Organized training sessions to enhance employees' skillset and knowledge base.
  • Assisted in employee recruitment, hiring and interview processes.

Customer Care Executive

Swiggy Food Delivery
Kochi, Kerala
06.2019 - 08.2019
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Resolved billing issues and disputes through effective problem solving techniques.
  • Processed orders, returns, exchanges, and refunds efficiently according to company policies.
  • Developed and maintained relationships with customers to ensure their satisfaction.
  • Maintained accurate records of customer interactions, transactions, comments and complaints.
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
  • Created detailed reports of customer interactions for internal records keeping purposes.
  • Assisted customers with product selection based on individual needs.
  • Investigated customer complaints and provided solutions within acceptable time frames.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Addressed customer questions and concerns regarding products and services.

Reception Assistant

Casino Hotel
Kochi, Kerala
03.2019 - 05.2019
  • Scheduled appointments for clients using online calendar system.
  • Maintained the reception area in a neat and orderly fashion.
  • Processed incoming mail on a daily basis by sorting, distributing or forwarding it as necessary.
  • Monitored office supplies inventory and placed orders when necessary.
  • Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
  • Answered incoming calls promptly and directed them appropriately.
  • Assisted customers with inquiries and requests in a timely manner.
  • Assisted with incoming telephone calls by providing information, transferring calls or taking messages as needed.
  • Managed conference room bookings for internal meetings and external events.
  • Scheduled and confirmed appointments and meetings for management team.
  • Scheduled and confirmed appointments.
  • Coordinated company events with venues and advised staff of pertinent details.

Team Member

Lulu Hypermarket
Kochi, Kerala
03.2018 - 11.2018
  • Greeted customers upon entering the store with friendly demeanor.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Monitored expiration dates on food items for freshness assurance.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Assisted customers with product selection and ordering process.
  • Identified opportunities for process improvements within the department.
  • Participated in training sessions for new employees when needed.
  • Collaborated with team members to achieve daily goals.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Developed positive customer relationships through friendly greeting and excellent service.

Education

Master of Science - Human Resource Management

St.Teresa's College
Kochi
04-2019

Bachelor of Science - Home Science

St.teresa's College
Kochi
08-2017

Skills

  • Accountability
  • Industry Expertise
  • Decision-Making
  • In-Service Training
  • Payment Processing
  • Interpersonal Communication
  • Strong Work Ethic
  • Attention to Detail
  • Customer Service
  • Team Collaboration
  • Punctual and Dependable
  • Appointment Scheduling
  • Time Management
  • Recordkeeping and documentation
  • Problem-Solving
  • Excellent Communication

Accomplishments

  • Secured highest Rank for Master's degree.
  • Outstanding and dedicated service as a college union Member.

References

References available upon request.

Timeline

Advanced Associate

EY
01.2024 - 07.2024

Sales Recruiter

Cloud Connect
08.2023 - 09.2023

Sandwich Maker

Nidhal coffee shop
07.2023 - 10.2023

Senior HR Executive

Wipro Technologies
09.2019 - 04.2023

Customer Care Executive

Swiggy Food Delivery
06.2019 - 08.2019

Reception Assistant

Casino Hotel
03.2019 - 05.2019

Team Member

Lulu Hypermarket
03.2018 - 11.2018

Master of Science - Human Resource Management

St.Teresa's College

Bachelor of Science - Home Science

St.teresa's College

Similar Profiles

CREATE PROFILE
IRFANA PARVEEN