Irfanali Baig
Melbourne,VIC
Summary
A highly skilled Business Specialist/Business Sales Consultant. Experience in building and maintaining relationships with key clients. Offering a proven track record of increasing revenue and customer satisfaction through effective account management and upselling techniques. Skilled in developing high-performing and engaged teams. Equipped with strong communication and problem-solving skills, with a passion for driving business growth and success. Dealing with customers face to face, over the phone as well as on emails. Current Position is Business Specialist at TBTC Melbourne North West looking after Small Business accounts. I sell & facilitate all digital technology that assists Businesses and Organizations in using Information and Communication Technology (ICT). I'm focused on achieving monthly, quarterly, annual new business as well as retention targets ,expertise in provisioning all types of orders in ICMS & Siebel allows to handle queries of our customer's & team members whilst maintaining up to date and accurate customer contact, pipeline and any other required information in Salesforce. With 8 years of Telecommunication Sales Experience, I have gathered enormous amounts of information of various systems, products & services, tools & online portal of our partners. With this knowledge I am able to assists Businesses and Organizations in using all digital technology - Cloud Phones, IP Service, Broadband Copper/Fibre, Wireless 4g/5G, delivering a complete functional solution. I also carry a long term, proven track record in over achievement of Sales Target and this led to being chosen as a finalist for the Super Achievers Award 2018 at SPARK.
Overview
16
16
years of professional experience
Work History
Customer Service Sales Specialist
TELSTRA BUSINESS TECHNOLOGY CENTRE
09.2022 - Current
- Providing exceptional customer service and end-to-end solutions, ensuring customer satisfaction and loyalty
- Working through challenging deadlines and targets, showcasing time management and prioritization skills
- Providing the best offers to customers for their business needs, leveraging comprehensive knowledge of available options and offering payment plan options, showcasing attention to detail and financial acumen
- Achievements: Delivering high-quality service exceeding expectations and building long-term relationships
- Increasing customer satisfaction through expertly responding to diverse customer enquiries via phones and emails, demonstrating expertise in effective communication
- Processing orders in MNC & SALESFORCE accurately and efficiently while meeting deadlines
Business Customer Sales Representative
Spark Corporate Digital
07.2015 - 09.2022
- Looked for Opportunities in each customer by being proactive and tailor the package as per customer needs, asking relevant questions and clearly advising suitable products, plus adding Values
- Took complete ownership and stood accountable to resolve customer queries to get it right the first time
- Processed orders in ICMS & SIEBEL accurately and efficiently while meeting deadlines
- Utilized strong interpersonal communication skills to build relationships with customers
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Demonstrated ability to effectively respond to customer complaints and find solutions quickly
- Followed up with customers after transactions were completed to ensure satisfaction
- Followed up promptly on all unresolved cases.
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Maintained up-to-date knowledge of company products and services, policies, procedures, and regulations
- Maintained records of all conversations with customers using a CRM system
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Participated in ongoing training to enhance own job skills and knowledge
- Identified ways to improve efficiency in operations and implemented process changes
- Trained and mentored new business consultants, equipping them with the necessary skills to excel in their roles
- Worked alongside AGILE squads to understand the needs of a product in order to increase opportunities and take less risk
- I loved working at Spark and have developed my Skills.
Customer Service Representative
NEW ZEALAND CONVENIENCE STORE
01.2013 - 06.2015
- Key responsibilities included stock management
- Assisted with training and mentoring new team members
- Managed payroll of 16 employees
- Recommended improvements in products, services or billing methods to prevent future problems
- Navigated multiple computer systems and applications and utilized search tools to find information
- Performed data entry tasks accurately and in a timely manner
- Developed positive relationships with customers through friendly interactions.
Cashier / Counter Assistance
JR DUTY FREE
01.2011 - 11.2012
- Provided excellent customer service by greeting customers and offering assistance.
- Managed transactions, ensured legal purchase limits were not exceeded by travelers.
- Informed customers of special promotions, loyalty programs, and discounts.
- Ensured compliance with all company policies related to cash handling procedures.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Enforced store safety and cleanliness standards, reducing hazards.
- Counted and balanced cash drawer at the beginning and end of each shift.
- Developed strong customer service skills by providing efficient and accurate service.
- Verified that customers are of legal age to purchase restricted items.
- Maintained cleanliness of the checkout area by cleaning counters, shelves
- Trained new cashiers in the use of cash registers and processing payments.
- Helped customers locate merchandise and answered questions about products.
- Operated the POS system efficiently to ensure accurate transactions
Customer Service Representative
WENDCO NZ LTD
09.2008 - 12.2010
- Key responsibilities included chef assistance in kitchen / register operator for taking the orders and serving customers depending on the roasters.
- I also enjoyed cross-selling other items on the menu to generate more revenue based on promotions.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Education
Bachelor Of Arts -
University Of Mumbai, India
03.2008
Skills
- Business-to-Business Sales
- Account Management
- Skills Development
- CRM Software
- Project Management
- Collaboration & Communication
- Performance Monitoring
- Performance Evaluation
- Relationship Strategy
- Market Research
- Client Relationship Building
- Sales Strategy Development
- Sales & Revenue Growth
- MS Office Suite
Linkedin Profile
WWW.LINKEDIN.COM/IN/IRFAN-BAIGAAB8B9199
References
References available upon request
Timeline
Customer Service Sales Specialist
TELSTRA BUSINESS TECHNOLOGY CENTRE
09.2022 - Current
Business Customer Sales Representative
Spark Corporate Digital
07.2015 - 09.2022
Customer Service Representative
NEW ZEALAND CONVENIENCE STORE
01.2013 - 06.2015
Cashier / Counter Assistance
JR DUTY FREE
01.2011 - 11.2012
Customer Service Representative
WENDCO NZ LTD
09.2008 - 12.2010
Bachelor Of Arts -
University Of Mumbai, India
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