Irfan (Bato) Mulabegovic
Bundoora,VIC
Summary
Motivated and dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management.
Overview
27
27
years of professional experience
Work History
Customer Service Coordinator
Urban Chauffeur Cars
Bundoora, Victoria
08.2005 - Current
- Provided customer service assistance to customers via phone, email, and in person.
- Developed relationships with customers to ensure satisfaction.
- Assisted in the development of quality assurance standards for customer service operations.
- Managed daily tasks such as scheduling appointments, handling paperwork, and filing documents.
- Coordinated customer service activities, including delivering fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints. Ensured that all customer inquiries were responded to in a timely manner.
- Ensured that all customer inquiries were responded to in a timely manner.
- Performed data entry tasks related to customer accounts and order processing.
Owner Driver
Southern Cross
Melbourne, Victoria
04.2002 - 08.2005
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Collaborated with other owners on joint ventures and shared resources.
- Provided courteous door-to-door service for clients in a timely manner.
- Greeted customers upon arrival at their destination with professionalism and courtesy.
- Adhered to traffic laws and regulations while driving passengers safely from one location to another.
- Calculated estimated travel times based on current traffic conditions using navigation systems or maps.
- Responded promptly to customer inquiries regarding route information or changes in itinerary.
- Maintained a clean, presentable car interior and exterior to ensure customer satisfaction.
- Inspected vehicle's safety features prior to each trip, checking tire pressure, oil levels, brakes, and other mechanical components.
Sales Assistant
Preston Market
Preston, Victoria
04.1998 - 04.2000
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organised stockroom shelves, racks and bins according to store layout and product categories.
- Helped customers find specific products, answered questions, and offered product advice.
- Accepted and completed cash and credit card payments.
Education
High School Diploma -
Grammar High School
Brcko, Bosnia05-1982
AGENT’S REPRESENTATIVE COURSE
Swinburne University
Melbourne, VIC04-1999
Skills
- Customer service excellence
- Register oversight
- Invoice Verification
- Documentation skills
- Performance monitoring
Languages
Boanian
Native/ Bilingual
Serbian
Full Professional
Croatian
Full Professional
Macedonian
Professional
Timeline
Customer Service Coordinator
Urban Chauffeur Cars
08.2005 - Current
Owner Driver
Southern Cross
04.2002 - 08.2005
Sales Assistant
Preston Market
04.1998 - 04.2000
High School Diploma -
Grammar High School
AGENT’S REPRESENTATIVE COURSE
Swinburne University
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