Irina Emilian
Ermington,New South Wales
Summary
I'm a personable professional with strong background in guiding and assisting customers, helping coworkers and completing important research tasks.
Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control, ordering products and requesting refills from physicians.
Overview
12
12
years of professional experience
Work History
Pharmacist Assistant
YOUR CHEMIST SHOP – TOP RYDE
04.2023 - Current
- Verified order information against computer database.
- Collaborated with pharmacists to resolve medication discrepancies, ensuring patient safety and wellbeing.
- Trained new pharmacy staff on computer system and drug management protocols.
- Received incoming supplies and stocked in correct locations.
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
- Greeted customers at counter and provided excellent customer service.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.
- Increased efficiency by organizing medication stock regularly and implementing an effective inventory system.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Re-stocked shelves with prescribed medications and health care products.
Dental Receptionist
WHITEHOUSE DENTAL SERVICES
01.2021 - Current
- Greeted and welcomed patients to practice
- Scheduled, rescheduled, or cancelled appointments as needed
- Assisted patients with their needs and filled out information forms
- Prepared patients' charts and daily schedules for dental staff
- Updated patient records and documented recent treatments and procedures
- Scheduled follow-up appointments and provided telephonic reminders
- Communicated with medical insurance providers to determine if patients are required to make co-payments
- Verified methods of payment and collected payments as needed
- Performed general office duties, such as answered telephones, photocopied, filed, and faxed
- Organised and was able to work in paced practice
- Multitasked.
Researcher
Institute of Physiology named after L.A. Orbeli (National Academy of Sciences of The Republic of Armenia (NAS RA))
01.2012 - 01.2020
- Planned and conducted experiments on human and animals (Rats and Mice)
- Organized the collection and study of scientific and technical information on the topic
- Conducted analysis and theoretical generalization of scientific data, the results of experiments and observations
- Collected, processed, analysed and summarized scientific and technical information and results
- Investigated and diagnosed of the integrative indicators changes during the development same pathological processes
- Investigated the integrative indicators changes during the development of the mice skin cancer.
Education
Doctor of Philosophy (Ph.D.) in Biology -
National Academy of Science of Armenia for studies completed at L.A. Orbeli Institute of Physiology, Yerevan, Armenia
01.2017
Master's Degree in Pedagogy (Biology) -
Khachatur Abovyan State Pedagogical University of Armenia
01.2012
Bachelor's Degree with Honour in Pedagogy (Biology) -
Khachatur Abovyan State Pedagogical University of Armenia
01.2010
Skills
- Competent technical, scientific and numerical skills
- Genuine pleasure in subject of research
- Methodical approach to analysing and processing data
- Great perseverance and patience when experimenting
- Able to work well within teams, communicate and build relationships with co-authors
- Strong communication skills for writing papers, reports, and grant applications and for making presentations
- Problem solving skills and analytical thinking when carrying out experiments
- Good time management and organisational skills
- Ability to work independently
- Able to multi-task
- High attention to detail
- Customer Identification Checks
- Relationship Building
- Medication Storage and Labeling
- Receiving incoming supplies
Accomplishments
Scientific articles were published in Russian and English in highly reputable scientific journals.
Languages
Armenian
Russian
English
References
available upon request
Timeline
Pharmacist Assistant
YOUR CHEMIST SHOP – TOP RYDE
04.2023 - Current
Dental Receptionist
WHITEHOUSE DENTAL SERVICES
01.2021 - Current
Researcher
Institute of Physiology named after L.A. Orbeli (National Academy of Sciences of The Republic of Armenia (NAS RA))
01.2012 - 01.2020
Doctor of Philosophy (Ph.D.) in Biology -
National Academy of Science of Armenia for studies completed at L.A. Orbeli Institute of Physiology, Yerevan, Armenia
Master's Degree in Pedagogy (Biology) -
Khachatur Abovyan State Pedagogical University of Armenia
Bachelor's Degree with Honour in Pedagogy (Biology) -
Khachatur Abovyan State Pedagogical University of Armenia
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