Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iris Nguyen

Fairfield,NSW

Summary

Resourceful management operations professional recognized for driving high productivity and efficient task completion. Specialized in strategic planning, team leadership, and operational improvement. Proven ability in communication, problem-solving, and adaptability, facilitating seamless execution of business strategies and enhancing team performance.

Overview

7
7
years of professional experience

Work History

Licensee/Venue Manager

Rosehill Hotel - Sonnel Hospitality
Granville, NSW
11.2023 - Current
  • Manage daily operations of multiple departments to ensure smooth workflow and efficiency, and compliance with established protocols.
  • Assisted in budget preparation by analyzing operational expenses and resource allocation.
  • Reviewed reports on operational performance metrics and identified areas of improvement, established key performance indicators for tracking progress towards organizational objectives.
  • Recruited, hired, and trained new staff members according to organizational standards.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Licensee/Venue Manager

Marrickville Tavern - Sonnel Hospitality
Marrickville, NSW
01.2023 - 11.2023
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Analyzed market trends to identify growth opportunities and inform decision-making.
  • Coordinated budgets and resources to align with company objectives and priorities.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.

Duty Manager/Gaming Manager

Ambulance Station Hotel - Sonnel Hospitality
Auburn, NSW
04.2020 - 12.2022
  • Supervised daily operations to ensure smooth service and guest satisfaction.
  • Conducted staff training on service standards and compliance.
  • Monitored inventory levels and ordered supplies as needed for operations.
  • Prepared weekly reports detailing sales figures and staff performance metrics.

Gaming Attendant

Bankstown Hotel - Oscars Hotel Group
Bankstown
01.2019 - 03.2020
  • Monitored gaming floor to ensure compliance with rules and regulations.
  • Provided excellent customer service to enhance player experience.
  • Maintained assigned area, performing minor equipment repairs and keeping aisles clear for easy access.

Education

Certificate IV in Real Estate Practice -

Australia College of Professionals
04-2025

Bachelor of Arts - Commerce

University of Wollongong
Wollongong, NSW
12-2019

Skills

  • Budget coordination
  • Customer relationship management
  • P&L management
  • Market analysis
  • Performance metrics
  • Operational efficiency
  • Advertising and marketing
  • Effective customer communication
  • Employee development
  • Teamwork and collaboration
  • Business strategy
  • Operations management

Timeline

Licensee/Venue Manager

Rosehill Hotel - Sonnel Hospitality
11.2023 - Current

Licensee/Venue Manager

Marrickville Tavern - Sonnel Hospitality
01.2023 - 11.2023

Duty Manager/Gaming Manager

Ambulance Station Hotel - Sonnel Hospitality
04.2020 - 12.2022

Gaming Attendant

Bankstown Hotel - Oscars Hotel Group
01.2019 - 03.2020

Certificate IV in Real Estate Practice -

Australia College of Professionals

Bachelor of Arts - Commerce

University of Wollongong

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Iris Nguyen