Iris Thomas
Shailer Park
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
3
3
years of professional experience
Work History
Inventory Control Analyst
Haymans Electrical
03.2024 - Current
- Checked work and purchase orders against actual materials and resolved variances.
- Helped create and improve inventory control policies.
- Increased order accuracy by conducting regular audits and implementing a robust quality control system.
- Conducted root cause analyses for discrepancies in inventory records, implementing corrective actions as needed.
Beauty Retail Assistant
Hairhouse Warehouse
06.2023 - 01.2024
- Maximized individual performance by accepting direction, coaching and feedback.
- Explained basic features of merchandise and products to customers.
- Operated cash register to process customer transactions.
- Executed activities related to store initiatives to offer customers additional products and services.
- Organized and straightened merchandise areas on sales floor.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Internship Student
Beginning Boutique
04.2023 - 07.2023
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Collaborated with senior management on new initiatives to build confidence.
- Explored new technologies and approaches to streamline processes.
Hospitality Worker
Nandos Peri Peri
10.2021 - 06.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Observed established health and safety regulations to safeguard teams and guests.
- Enforced policies and procedures to increase efficiency.
Education
Certificate III - Fashion Design
TAFE Queensland - Mt Gravatt
06.2022
Skills
- Client Relationship Building
- Cash Handling Accuracy
- Brand Representation
- Personalized product suggestions
- Customer Service
- Experience with Adobe, Illustrator and Photoshop
- Organisational Skills
- Team collaboration
- Able to work independently
- Adaptability
- Time management
- Conflict resolution
- POS system operation
- Warehouse operations
- Cycle counting
- Inventory counts
Timeline
Inventory Control Analyst
Haymans Electrical
03.2024 - Current
Beauty Retail Assistant
Hairhouse Warehouse
06.2023 - 01.2024
Internship Student
Beginning Boutique
04.2023 - 07.2023
Hospitality Worker
Nandos Peri Peri
10.2021 - 06.2022
Certificate III - Fashion Design
TAFE Queensland - Mt Gravatt
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