Irma Agustine
Mudgeeraba,QLD
Summary
Dynamic professional with expertise in cash handling and customer service at Bamboo Bar & Grill. Skilled in team leadership and productivity enhancement through effective conflict resolution and meticulous attention to detail. Recognized for delivering exceptional service and managing transactions efficiently, resulting in a positive customer experience.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
Bamboo Bar & Grill
Kuta, Bali
03.2022 - Current
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers promptly and responded to questions.
- Worked closely with front-end staff to assist customers.
Administrative Assistant
White Lable Nutrition
Kuta, Bali
01.2021 - 02.2022
- Processed invoices for payment using accounting software applications.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained inventory of office supplies and placed orders when necessary.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Cashier
Apricot Fruit Store
Bandung, Indonesia
02.2016 - 01.2019
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered customer inquiries regarding store policies and procedures.
- Used suggestive selling techniques to promote add-on sales.
- Balanced daily transactions on a computerized point-of-sale system.
Education
High School Diploma -
Senior High School 1
Bandung Skills
- Point-of-sale operation
- Cash handling
- Customer service
- Inventory management
- Sales transactions
- Office administration
- Team leadership
- Conflict resolution
- Time management
- Attention to detail
Timeline
Cashier Team Lead
Bamboo Bar & Grill
03.2022 - Current
Administrative Assistant
White Lable Nutrition
01.2021 - 02.2022
Cashier
Apricot Fruit Store
02.2016 - 01.2019
High School Diploma -
Senior High School 1
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