IRMA FERNANDEZ
Cannonvale,QLD
Summary
Dynamic leader with a proven track record at excelling in operations management and team leadership. Enhanced customer satisfaction through meticulous staff training and engagement strategies, achieving a notable reduction in staff turnover. Expert in inventory control, ensuring optimal stock levels and compliance with health regulations. Highly proactive manager with 9 years of experience in team leadership in Food and Retail industry.
Background includes sales, management and customer service in fast-paced settings.
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
22
22
years of professional experience
Work History
Restaurant Manager
McDonalds Airlie Beach, Queensland
06.2015 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Business Consultant
McDonalds Philippines
01.2014 - 04.2015
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Developed complete business plans and operational strategies for new and existing business.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Conducted employee training sessions on change management principles, enabling smooth organizational transitions during growth phases or restructuring initiatives.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Operations Consultant
McDonalds Philippines
09.2007 - 01.2014
- Monitored corporate policies and procedures, ensuring compliance with federal regulations.
- Implemented processes and procedures to improve overall efficiency in operations.
- Improved operational efficiency by analyzing processes and implementing strategic changes.
- Provided expert guidance and support to internal stakeholders during periods of organizational change, ensuring minimal disruption to operations.
Restaurant Manager
McDonalds Philippines
06.2002 - 09.2007
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
Bachelor of Science - Business Administration And Management
Philippine Christian University
Manila, Philippines 10.1996
Skills
- Inventory control and record keeping
- Staff Management
- Operations Management
- Shift Management
- Customer-Oriented
- Staff Scheduling
- Business operations expertise
- Employee Retention
- Supervisory skills
- Performance Improvement
- Recruitment
- Kitchen equipment operation and maintenance
- Order delivery practices
- Regulatory Compliance
Timeline
Restaurant Manager
McDonalds Airlie Beach, Queensland
06.2015 - Current
Business Consultant
McDonalds Philippines
01.2014 - 04.2015
Operations Consultant
McDonalds Philippines
09.2007 - 01.2014
Restaurant Manager
McDonalds Philippines
06.2002 - 09.2007
Bachelor of Science - Business Administration And Management
Philippine Christian University
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