Irma Grant
Launceston,TAS
Summary
Business, Sales and Marketing Manager with a strong background in team leadership and account management. Track record of optimising processes to improve operational efficiency and drive profitability. Experienced in launching strategic Marketing campaigns and cultivating robust client and cross-promotional partnerships in competitive markets.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Manager
Aveley Removals
Perth, WA
02.2022 - 04.2025
- Managed all insurance obligations & policies & liaised with broker
- Streamlined business processes to maximise efficiency & profitability
- Sales & Marketing
- Researched & introduced new software systems
- Business administration
- Assisted with bookkeeping & Accountant sourcing & regular liaison
- Business expansion through introducing packing, unpacking & cleaning services & product sales
- Managed client bookings & logistics arrangements
- Managed client & supplier relationships
- New business development
- Competitor research
- Online reputation management
- Invoicing & debt collection
- Account management
SALES & MARKETING ASSISTANT
HUGO'S HOMEWORKS & ACTI BLISS - CASUAL
12.2020 - 09.2022
- General administrative assistance for two businesses
- Data entry, editing & database management
- Assisting with recruitment as required
- Cold calling
- Sales calls to existing client base to increase sales volume & frequency
- Relationship management
- Customer service
- Competitor research
- Managing stock levels
- Distributing product
SALES, MARKETING & COMMUNICATIONS CONSULTANT
IRMA GRANT CONSULTING
12.2015 - 12.2020
- Assisting small businesses with all aspects of Sales, Marketing & Communication
- Direct sales
- New business development
- Relationship management
- Account management
- Business administration
- Customer service
- Financial management
SALES & MARKETING MANAGER
ASSURED HOTELS
09.2012 - 11.2015
- Marketing for two Hotels, Restaurant, Weddings & Events
- Acting Sales Manager for a period of time whilst recruiting
- Staff recruiting, onboarding, sales coaching, training & development
- Created Employee Handbook, including Company Policies & Procedures & conducted regular staff training sessions
- Loyalty program & wine club development & management – redesigned & re-launched new program
- Financial management across five Sales & Marketing budgets
- Digital Marketing including, SEM & SEO, Social Media, website development & EDMs
- Brand & reputation management
- Content Marketing across all formats & channels, both written & visual
- Project & campaign management
- Event coordination
- Market research & competitor analysis
- Sponsorship & cross promotional Marketing
- Direct marketing campaigns
- Database growth & management
- Public relations
- Trade shows
- Networking
ACCOUNT MANAGER
REAGENT - CONTRACT
05.2012 - 09.2012
- Employment Marketing Agency - facilitating clients with all aspects of Recruitment Marketing
- Account management for high end client portfolio
- Customer service & advertising sales with high sales targets
- Creative project management
- Business administration
- Content production & distribution
- Networking, relationship management & new business development
- Media buying & negotiations
ACCOUNT MANAGER
HAINESATTRACT - AGENCY
05.2011 - 05.2012
- Recruitment Marketing Agency - assisting clients in all aspects of Recruitment Advertising
- Account management for extensive client portfolio
- Customer service & advertising sales with high sales targets
- Creative project management
- Business administration
- Content production & distribution
- Networking, relationship management & new business development
- Media buying & negotiations
RETAIL SALES & OPERATIONS MANAGER
SILVERMOON JEWELLERY
09.2009 - 05.2011
- Daily retail operations management
- Customer service & sales, including sales targets
- Business administration
- Financial management
- New business development
- Stock control, including loss prevention, stock take & inventory management
- Staff recruiting, sales coaching, training & development
- Financial control, including budgets & wage costs
- Visual merchandising
- Marketing & promotion, both in-store & across multiple channels
- Product launches & VIP events
SALES & MARKETING MANAGER
BLACK FOREST STATION | LAKE BENMORE
08.2007 - 08.2009
- Customer service, sales & reservations
- New business development
- Marketing & promotion across traditional & digital media, both onsite and offsite
- Stock & quality control
- Relationship management, with owners, clients & external suppliers
- Maintenance & housekeeping management
RETAIL & MARKETING ASSISTANT MANAGER
WAVES SURFWEAR
05.2003 - 05.2005
- Daily retail operations management
- Customer service & sales, including sales targets
- Visual merchandising
- Staff recruitment, sales coaching, training & development
- Administration
- Relationship management, including staff, customers & sales representatives/suppliers
RETAIL & MARKETING AREA MANAGER
MOLLY TAYLOR'S HOMEWARE
12.2001 - 04.2003
- Managing three sales teams
- Rebrand & re-launch of two stores & launch of one new concept store
- Customer service & sales, including sales targets
- Financial control, including budgets & wage costs
- Staff recruiting, sales coaching, training & development
- Visual merchandising
- Stock control, including loss prevention, stock take & ordering
- Relationship management, including Centre Management, staff, suppliers & senior management
- Marketing & promotion, both in-store, online & print
Skills
- Sales & Marketing
- Account Management
- Business Administration
- Brand Development
- Customer Service
- Recruitment, Training & Development
- Relationship Management
- New Business Development
- Campaign & Project Management
- Public Relations
- Financial Management
- Business Acumen
Education
1997 | Graduated | Burnside High School | Christchurch, NZ
Certification
2015 - Social Media & Internet Marketing Essentials
2015 - Publicity For Profit - Public Relations Training
2015 - Google For Business Training Seminar
2015 - Seven Habits Leadership Training Program
2004 - Management Development Training Program
2001 - Friedman Sales Training Program - Retail
Timeline
Business Manager
Aveley Removals
02.2022 - 04.2025
SALES & MARKETING ASSISTANT
HUGO'S HOMEWORKS & ACTI BLISS - CASUAL
12.2020 - 09.2022
SALES, MARKETING & COMMUNICATIONS CONSULTANT
IRMA GRANT CONSULTING
12.2015 - 12.2020
SALES & MARKETING MANAGER
ASSURED HOTELS
09.2012 - 11.2015
ACCOUNT MANAGER
REAGENT - CONTRACT
05.2012 - 09.2012
ACCOUNT MANAGER
HAINESATTRACT - AGENCY
05.2011 - 05.2012
RETAIL SALES & OPERATIONS MANAGER
SILVERMOON JEWELLERY
09.2009 - 05.2011
SALES & MARKETING MANAGER
BLACK FOREST STATION | LAKE BENMORE
08.2007 - 08.2009
RETAIL & MARKETING ASSISTANT MANAGER
WAVES SURFWEAR
05.2003 - 05.2005
RETAIL & MARKETING AREA MANAGER
MOLLY TAYLOR'S HOMEWARE
12.2001 - 04.2003
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