Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Work Availability
Timeline
African drumming
Hobbies
Irma Stolfo

Irma Stolfo

Townsville,QLD

Summary

Proven Ward Clerk at Royal Melbourne Hospital, adept in healthcare experience and strong organization, enhanced ward efficiency by streamlining patient documentation and supply management. Skilled in collaboration and patient data confidentiality, significantly contributed to a positive and secure ward environment.

Hardworking medical administrative professional adept at setting appointments, managing files, and directing visitors. Bringing 30 years of related experience and looking for a long-term position.

Overview

30
30
years of professional experience

Work History

Ward Clerk

Royal Melbourne Hospital
05.1994 - Current
  • Organized paperwork for doctors, nurses, and patients.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
  • Documented latest information in computer system and printed paperwork.
  • Stored and retrieved permanent records on daily basis.
  • Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
  • Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
  • Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
  • Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
  • Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
  • Boosted patient safety through vigilant monitoring of visitor access to the ward area according to hospital guidelines.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

High School Diploma -

St Aloysius College , North Melbourne, VIC

Skills

  • Healthcare experience
  • Visitor directions
  • Patient records
  • Customer Service
  • Telephone reception
  • Conflict resolution techniques
  • Patient database updates
  • Professional telephone etiquette
  • Patient data confidentiality
  • Collaboration and Teamwork
  • Epic Systems
  • Multitasking Abilities
  • Reliability
  • Active Listening
  • Decision-Making
  • Self Motivation
  • Professionalism
  • Time management abilities
  • Written Communication

Additional Information

A member of Royal Melbourne Hospital's Peer support program. For the last 20 years at the RMH I was part of their peer support program. A volunteer position that saw me helping and guiding my peers during a personal or professional crisis.

Languages

Italian
Elementary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Ward Clerk - Royal Melbourne Hospital
05.1994 - Current
St Aloysius College - High School Diploma,

African drumming

A community based activity that is fun and social. Drumming is shared with others and helps foster new and strong friendships

Hobbies

African Drumming -A community based activity that is fun and social. Drumming is shared with others and helps foster new and strong friendships.

Travel and Cruising -Enjoying the outdoors and exploring new places and making new friends all over the world. 

Crafting, drawing and painting -Enjoy creating and sharing my art and music


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Irma Stolfo