Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Administrative AssistantDesk ClerkMedical ReceptionistWork Type
Full TimeLocation Preference
On-SiteLocation: Townsville, QLD, AU
Open to relocation: Yes
Open To Work
Irma Stolfo
Townsville,QLD
Work Preference
Summary
Dedicated, hardworking and highly motivated individual, with 25years experience at the Royal Melbourne Hospital. Areas of expertise include excellent communications skills and extensive knowledge and use of the IPM system.
Work History
Medical Receptionist
Riverway Medical Centre
Townsville, QLD
09.2024 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated effective communication between patients and healthcare providers, enhancing overall patient experienc
- Facilitated effective communication between patients and healthcare providers, enhancing overall patient experience.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Administrative Assistant
Royal Melbourne Hospital Hospital In The Home
Melbourne , Victoria
2013 - Current
- Prepared correspondence, forms, reports, calendars and other documents.
- Handled incoming and outgoing correspondence, including faxes, phone and email.
- Planned meetings and prepared conference rooms.
- Maintained high levels of confidentiality to maintain customer confidence and protect operations.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Analyzed business needs and usage to maintain proper inventory levels.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Worked to maintain cleanliness of reception area to maintain welcoming environment.
- Entered and sorted data accurately after establishing data entry priorities and procedures.
- Exercised discretion and interpretive judgment in frequent contacts with callers.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Communicated with staff and coworkers frequently about special needs and requests.
- Prepared packages for shipment, pickup or courier delivery to customers.
- Built and maintained excellent customer relationships through timely response to inquirie and going above and beyond to accommodate unusual requests.
- Managed the reception area for this busy [Type] office, including greeting visitors, directing telephone calls and providing information for inquiries.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Served as corporate liaison for finance, IT and marketing departments.
- Maintained the reception area and ensured its appearance was within company standards.
- Performed diverse office assistance functions as required.
- Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in the reception area.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established data entry priorities, sorted data and entered accurately
Desk Clerk
Royal Melbourne
Melbourne , Vic
2010 - 2013
- Reported maintenance problems to the appropriate personnel.
- Operated communications equipment.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Handled itinerary and appointment schedules using [Software].
- Assumed general clerical tasks independently as well as under guidance.
- Maintained a clean, orderly and welcoming reception area.
- Coached new employees on administrative procedures, company policies and performance standards.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Distributed incoming mail throughout the office.
- Responded to special requests and needs.
Education
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St Aloysius College
North Melbourne, VIC1989
Skills
- Extremely organized
- Data management
- Self-motivated
- Strong verbal communication
- Skilled in IPM and HMS systems
- Interpersonal and written communication
Additional Information
Have been a dedicated member of the Royal Melbourne Hospital Peer support program for over 10 Years
Timeline
Medical Receptionist
Riverway Medical Centre
09.2024 - Current
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St Aloysius College
Administrative Assistant
Royal Melbourne Hospital Hospital In The Home
2013 - Current
Desk Clerk
Royal Melbourne
2010 - 2013