Iroj Shrestha

• Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
• Organized and oversaw training to educate employees.
• Set schedules for staff by planning and designating shifts and hours.
• Exceeded goals through effective task prioritization and great work ethic.
• Created plans and communicated deadlines to complete projects on time.
• Collaborated with team members to achieve target results.
• Worked with customers to understand needs and provide excellent service.
• Work life balance for every team member by actively listening to the team
• Imparting knowledge to the team to attain a common goal.

Manage daily activities of employees to improve sales performance.

Supervise employees in various duties such as cooking, serving, packaging, and operating counters.

Manage product storage, maintenance and rotation activities to avoid any damages or spoilages.

Assist in preparation of inventory and sales budgets.

Analyze profit and loss statements and recommend improvements to meet department goals.

Schedule and assign works for associates on daily basis.

Assist in interviewing, hiring and training associates.

Provide training to staff on company policies and sales guidelines.

Respond to queries and complaints from both customer and employee.

Ensure employees follow company policies and store rules.

Coordinate with employees to operate the Deli store to achieve sales goals.

Develop sales promotion programs to attract more customers.

Ensure that products are properly labeled with prices and dates.

Monitor and maintain stock inventory levels to avoid over and under stock problems.

Interact politely with clients while solving problems related to sales, dissatisfied service and issues regarding store operation.

Operate all food preparation machines and equipment.

Receive, unload and stock the food items.

Ensure that facility is maintained neat, clean and safe.

Also operate as a Fresh Manager in different stores as a relief manager.

• Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
• Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
• Limited portion sizes and used garnishes to control food costs.
• Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef and waiting staff's needs.
• Assisted in menu preparation, making suggestions and researching recipes compatible with existing menu items.
• Used variety of kitchen tools and appliances to prepare ingredients and meals.
• Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
• Adhered to procedures in preparing food items.

Supervising overall all operations related issues such as Credit, Loans, Cash department, Customer service, Remittance, SWIFT, Clearing etc.

Processing of SME and Corporate Loans and documentation.

Marketing related to Deposits and Loans to meet the set targets for the given period and cross sell other bank’s products as well.

Handling customers grievances and cater best solutions for all the banking services and deliver and maintain quality customer service standard.

To assist the Branch Manager in day to day work and act as a Branch Manager in his absence.

Ensure compliance of all the regulatory body as per the requirement and check all the reporting are done in the given deadline.

Smooth functioning of the department under LC issuance, Export and Guarantee.

Improving service delivery standards and constantly striving for the process of automation.

Assigning responsibilities to others and supervising the team. Keeping up to date with the current circulars regarding the domestic and international practices.

Engaged to update with international practices and constant meetings and trainings with industry partners.

Training the team to deliver smooth and proper results with error free deliveries.

To monitor the hard copies are kept safe, reportings are proper, and reconciliations are done in time.

To address issues of the customer, other department and auditor.

Lastly to assist other units within the department at times of need.