Irsa Ghazal
Crace,Australia
Summary
Highly motivated and result-ordinated professional with over 2 years of experience in service delivery,customer service with in the government services. Posses a strong technical background with an advanced diploma in IT and an MBA specializing in Human Resources. Proven track record in optimizing processes, supporting quality assurance, and implementing technology-driven solutions to improve service outcomes.
Overview
7
7
years of professional experience
Work History
Service delivery Officer
Services Australia
04.2023 - Current
- Delivering a range of customer service functions including call centre and processing work.
- Using customer first and process direct software in processing claims for customers such as Disaster payment, parent next, job seeker claims, Income management.
- Building an awareness of digital services and helping customers use them
- Interacting with diverse individuals, helping customers understand legislation, policy, procedures, payments, and services
- Assessing customer and stakeholder needs, entitlements, and obligations.
Team Leader
Blooming Buds
02.2018 - 03.2023
- Supervising daily activities of the childcare team, collaborating with educators to develop curriculum, providing guidance and support to team members, implementing positive behaviour management strategies, maintaining communication with parents, addressing issues within the team, and completing administrative duties.
Education
Advance Diploma in Information Technology -
Upskill Education
01.2021
Master of Business Administration -
COMSATS University Islamabad - Abbottabad Campus
Abbottabad, Khyber Pakhtunkhwa11.2014
Associate of Arts -
Government Girls College Abbottabad
01.2008
High School Diploma -
Government High School
01.2003
Skills
- Deadline-oriented: Consistently meet tight deadlines through effective time management
- Time management: Efficiently manage and prioritize tasks to ensure timely completion
- Project Management: Experience managing various projects and ensuring they align with the organizational goals
- Problem Solving: Capable of identifying issues quickly and implementing effective solutions
- Technical proficiency: Adept at using various software tools to optimize workflows
- Organization skills: Maintain structured schedules and manage multiple priorities
- Attention to Detail: Meticulous in managing details to ensure accuracy and compliance
- Documentation and reporting: Skilled in maintaining accurate records and preparing reports
References
- Daniel Little, Team Leader (Services Australia), 0262342379, Daniel.little@servicesaustralia.gov.au
- Reshma Bhoyroo, Educational Leader, 0432112386
Timeline
Service delivery Officer
Services Australia
04.2023 - Current
Team Leader
Blooming Buds
02.2018 - 03.2023
Advance Diploma in Information Technology -
Upskill Education
Master of Business Administration -
COMSATS University Islamabad - Abbottabad Campus
Associate of Arts -
Government Girls College Abbottabad
High School Diploma -
Government High School
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