Summary
Overview
Work History
Education
Skills
Timeline
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Irshad Hussein

Roxburgh Park

Summary

I have been working for the past 7 years as a Service Advisor and Administration Officer at Bosch Car Service Centre, with expertise in Customer Service, IT and organizational management for over 10+ years. I also spent a period working with StarTrack as a Track & Trace Consultant, where I supported customers with parcel tracking and delivery issues using multiple systems. I am seeking a new opportunity that leverages my skills while allowing me to grow further, whilst providing a work life balance.
Australian Citizen / Full Driver’s License

Overview

14
14
years of professional experience

Work History

Track & Trace Consultant

StarTrack - Melbourne
02.2025 - 04.2025
  • Acted as the first point of contact for customers regarding parcel tracking, delivery issues, and general inquiries.
  • Used multiple internal systems to trace parcel movements and provide accurate status updates.
  • Lodged service requests to depots and the radio room to coordinate dispatches and urgent deliveries.
  • Escalated missed deliveries, delays, and complex issues to the appropriate teams for follow-up and resolution.

Service Advisor / Administrative Officer

Bosch Car Services Centre
03.2018 - 12.2024
  • Workshop Coordination: Open the workshop and prepare for daily operations, organize and track job schedules, liaise between mechanics and senior staff, collect and follow up on job cards, and monitor and stock-take workshop supplies.
  • Parts Procurement: Negotiate with suppliers for optimal prices and delivery, and coordinate parts orders with multiple suppliers.
  • IT and Data Security: Maintain computer systems, programs, and passwords, and ensure the security of company and customer information.
  • Administrative Duties: Maintain and organize parts invoices, follow up on RWC and A/C audit records, fact-check invoices, pricing, and manage credits/returns, and stock and organize office supplies.
  • General Support: Assist with overflow tasks across departments. - Source information quickly to minimize vehicle downtime. - Monitor job progress across workshops.
  • Efforts to Enhance Efficiency: Adapt to shifting priorities Facilitate communication between all parties Prioritize timely job completion Maintain focus on task completion amidst distractions

Solutions Consultant

ANZ Australia (NZ)
06.2014 - 10.2017
  • General banking inquiries
  • Internet banking helpdesk
  • Lodging fraudulent transaction claims
  • Banking security assistance

IT Help Desk Agent

Department of Internal Affairs, Wellington
02.2014 - 04.2014
  • Identity Verification: Confirming user identities through secure methods like multi-factor authentication or biometric verification to ensure only authorized personnel access the system.
  • User Onboarding: Assisting new users in the setup process of their digital ID, including guidance on creating secure passwords and understanding security protocols.
  • Integration Support: Helping users integrate their digital ID with various government services or applications, ensuring seamless access across different platforms or agencies.
  • Troubleshooting ID Issues: Addressing and resolving issues related to identity authentication or system access problems, such as lost passwords or failed verifications.
  • Data Security Education: Educating users on best practices for maintaining the security of their digital ID to prevent unauthorized access or data breaches.

Customer Service Rep

Qantas Airways (NZ)
06.2011 - 12.2013
  • Booking/Managing Flights
  • General inquiries
  • Help desk and reservation assistance
  • Special needs and emergency flight assistance

Education

Certificate - Aviation

International Travel College (ITC)

Diploma - Electrical and Computer Engineering

Manukau Institute of Technology

Skills

  • Problem solving skills
  • Ability to work with multiple systems
  • Task focused
  • Experience in managing high problematic situations
  • Customer Service Support
  • Organizational skills
  • Technical troubleshooting

Timeline

Track & Trace Consultant

StarTrack - Melbourne
02.2025 - 04.2025

Service Advisor / Administrative Officer

Bosch Car Services Centre
03.2018 - 12.2024

Solutions Consultant

ANZ Australia (NZ)
06.2014 - 10.2017

IT Help Desk Agent

Department of Internal Affairs, Wellington
02.2014 - 04.2014

Customer Service Rep

Qantas Airways (NZ)
06.2011 - 12.2013

Diploma - Electrical and Computer Engineering

Manukau Institute of Technology

Certificate - Aviation

International Travel College (ITC)

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Irshad Hussein